Sr. Business Architecture Manager (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: • Versatile people who thrive on variety and challenge • Excited about working in a fast-paced environment. • Innate problem solvers who want to grow in a flexible, collaborative culture. • Takes initiative, pushes boundaries, motivated to innovate. • Individuals with a growth mindset who want to use their learning and relationship-building skills. • Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Position Summary: The Sr. Business Architecture Manager will play a dual role as a hands-on architect and Peopleleader. This role will directly manage a team of Process / Business Architecture resources, while also actively contributing hands-on to solution design, capability mapping, process flows, and architecture deliverables. The Business Architect will work closely with senior business and technology stakeholders to shape business capability roadmaps, define target operating models, and ensure alignment between strategy and execution.This role applies deep expertise in business architecture with the ability to drive measurable outcomes, foster adoption, and influence across the enterprise. This is a Remote/Work from Home position reporting to the Sr. Director of Enterprise Architecture. What you will do: Leadership & Team Management • Lead key analysis and optimization efforts to define current/futurestates and enhance efficiency and customer experience. • Manage, coach, and develop a team of Business / Process Architects. • Assign priorities, review of deliverables, and ensure architectural quality, consistency, and strategic alignment. • Collaborate with enterprise and solution architects to integrate business architecture into enterprise-wide strategies. Hands-On Architecture Work • Create and maintain business architecture artifacts such as capability maps, value stream design, process modeling, and operating models. • Partner with solutions and technical architects to ensure seamless integration between business and technology solutions. • Identify and eliminate redundancies to streamline processes and improve cross domain efficiency. AI Innovation • Architect and orchestrate business capabilities that integrate intelligent automation, generative AI, and decision intelligence to optimize end-to-end business workflows. • Define target state architectures that fuse business process models with cognitive and autonomous system layers, ensuring alignment between enterprise strategy and AI innovation. Business Strategy & Alignment • Translate business strategy into actionable capabilities and operating models. • Align architecture initiatives with enterprise transformation and digital modernization goals. • Partner with business leaders to ensure architecture initiatives support measurable business outcomes such as revenue growth, customer satisfaction, and operational efficiency. Stakeholder Engagement • Engage stakeholders through workshops and presentations to drive alignment and adoption. • Support change management by ensuring stakeholders understand, embrace, and adopt target operating models. • Clearly communicate architectural insights, trade-offs, and recommendations in business-friendly terms. Innovation & Digital Enablement • Promote innovation by evaluating emerging trends and recommend pilot initiatives that enhance customer experience and operational performance. • Partnering with data and digital teams to ensure business architecture supports analytics, AI/ML, and integration strategies. Qualifications: • Bachelor's degree in computer science, Engineering, or related field. Masters preferred. • 10+ years in business/enterprise architecture roles with strong delivery experience. • 2+ years managing or leading architects/architecture teams. • Proficient in flowcharting, diagraming & process flows using tools such as Lucid, Nintex & Visio • Strong capability in business architecture methods – capability maps, process flows, value streams, operating models. • Proven expertise in business architecture and intelligent automation, including hands-on experience with BPM, process mining, robotic process automation (RPA), and AI/ML-driven workflow orchestration. • Strong understanding of Agentic AI concepts and ecosystems, including autonomous agents, multi-agent systems, AI orchestration frameworks, and real-world use cases in enterprise operations. • Proven ability to be hands-on in capturing and formalizing business capabilities, conducting business impact analysis and capability assessments/modeling, and defining solutions. • Experience in applying capability-based planning methods and practices within a large organization. • Excellent facilitation, communication, and stakeholder management skills. • Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals. • Strong analytical, planning,and budgeting skills. Ability to influence others. • Excellent verbal and written communication skills, presentation, and problem-solving skills. • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. • Ability to work collaboratively with colleagues and staff to create a high-quality,results-driven, team-oriented environment. • Preferred • Industry experience in telecom, call centers, or customer engagement platforms. • TOGAF, BIZBOK, or other relevant architecture certifications. • Understanding modern cloud, data, and integration strategies. • Experience designing AI-enabled operating models. • Experience with Telecom/Call Platform, CRM (Salesforce or similar), ERP architecture. • Relevant certifications (CBA, BAP, TOGAF, etc.) are desirable. Physical Demands: Employees may experience the following physical demands for extended periods of time: • Sitting, standing and walking (95-100%) • Keyboarding (70-90%) • Viewing computer monitor, tablet and cell phone requiring close vision (70-90%) Work Environment: 100% Remote:Work environment is at home. Compensation: $140,000 to $150,000 plus 10% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship. Job Details Pay Type Salary Apply tot his job