Solution Implementation Manager / Customer Success Manager | 100% Remote Role - CLUE (getclue.com)
Customer Success Engineer / Sales Engineer / Solution Implementation Manager - CLUE (getclue.com) 100% Remote Role - Construction-tech SaaS startup, PE-backed We're looking for an exceptional Customer Success Engineer / Implementation Specialist to lead the roll-out and implementation of our program with end-customers in the Heavy Construction industry. Clue is a fast-growing, profitable SaaS construction technology company targeting the $2 trillion heavy construction industry. The ideal candidate will have a robust background implementing software solutions (ERP, CMMS, Telematics) in the Heavy Construction industry. This role is 100% remote, based in the United States (ideally, in Eastern or Central timezone). Key Responsibilities: • Software Implementation: Carry out the end-to-end implementation of Clue’s equipment management software for new customers, ensuring a smooth transition and integration with their current systems. • Customer Success: Lead weekly success calls with customers to provide training, support, and guidance throughout the software rollout process, from proof-of-concept stage to complete roll-out. • Ongoing Engagement: Maintain maximum customer satisfaction, conducting monthly meetings with customers who have completed the rollout, training on new functionalities, gathering feedback, and exploring opportunities for expanding the use of Clue to new modules or areas within the customer’s operations. • Contract Renewals: Own the KPIs related to the successful conversion from proof of concept to annual contract, as well as the annual renewals of contracts. Requirements: • Industry Experience: Proven experience in implementing and rolling out telematics, GPS, ERP, or maintenance systems such as Caterpillar VisionLink, HCSS, B2W, Viewpoint Vista, Oracle JDE with heavy construction companies. • Technical Skills: Expertise in SQL statements and superb proficiency in spreadsheets. • Customer Service Excellence: A strong background in providing exceptional customer support. • Relationship Building: Engage and represent Clue with senior executives at enterprises with revenues of $1-5 billion, necessitating high-level negotiation and superior relationship-building skills. • Travel Requirements: Expect at least 1 business trip of 2-4 days in each quarter for customer meetings. Benefits: • Competitive Salary: $78,000-$90,000 base, depending on experience with performance-based incentives, and target OTE $120,000-$135,000 based on achieving customer success and contract renewal KPIs. • Comprehensive Benefits: Full healthcare coverage and 100% match on 401k contributions up to 8%. • Work Flexibility: 100% remote role in the U.S. • Leadership Access: Direct reporting to founders. • Dynamic Role: Lead in an innovative tech company. • Collaborative Culture: Progressive and team-oriented work environment. • Professional Growth: Opportunities for development and advancement. • Values Commitment: A merit-based hiring ethos with a diverse team from numerous nationalities. Start date: As soon as possible. How to apply: Complete the application by answering the screening questions. About Clue: Clue is revolutionizing the $20 trillion construction market with our innovative smart construction platform. Our data-driven and AI-powered solution delivers actionable insights, enabling construction companies to reduce costs, prevent equipment breakdowns, and manage their assets more effectively. Our software is used by dozens of the US largest construction firms, we're growing rapidly, and we're backed by one of the world’s largest construction organizations. Clue proudly employs a diverse team of two dozen full-time employees and contractors. Apply tot his job