Representative-Mail Operations

American Express is a company with a long history of innovation and commitment to its customers. The Representative-Mail Operations role involves servicing policies and managing mailroom responsibilities, including sorting and scanning mail, while ensuring high-quality customer service and operational efficiency.ResponsibilitiesServicing policiesFacilitating mailroom responsibilities, including but not limited to sorting, prepping, and scanning of incoming/outgoing mailSupport both proprietary and vendor partner operationsReview, research, and take appropriate action with Disputes, Cancellations, Undeliverable Mail, Enrollments, refunding Card Member accountsOutbound calling required as needed to fulfill core job responsibilitiesUse good judgement to deliver outstanding service for our customersAbility to multitask, utilize multiple systems, and balance/prioritize tasksAbility to work independently and be a self-starter in a production-based environmentAbility to identify and suggest process improvements to leadershipAbility to succeed with Inventory performance measurements, expectations, and KPI'sAbility to lift up to 20 poundsAbility stand and walk for long period of timesExperience with common PC software including Microsoft Office (Excel, Word) and internet browsers - Typing-by-touch skillsA passion for, and experience in, the delivery of premium customer serviceProven ability to handle multiple priorities, work in a fast-paced environment and make decisions quicklyDemonstrated superior communication/interpersonal skillsEffective mediatorCreative and dynamic thinkerProven ability to drive improvements in team performanceSkillsMinimum 1 year mail industry experience requiredReview, research, and take appropriate action with Disputes, Cancellations, Undeliverable Mail, Enrollments, refunding Card Member accountsOutbound calling required as needed to fulfill core job responsibilitiesUse good judgement to deliver outstanding service for our customersAbility to multitask, utilize multiple systems, and balance/prioritize tasksAbility to work independently and be a self-starter in a production-based environmentAbility to identify and suggest process improvements to leadershipAbility to succeed with Inventory performance measurements, expectations, and KPI'sAbility to lift up to 20 poundsAbility stand and walk for long period of timesExperience with common PC software including Microsoft Office (Excel, Word) and internet browsers - Typing-by-touch skillsA passion for, and experience in, the delivery of premium customer serviceProven ability to handle multiple priorities, work in a fast-paced environment and make decisions quicklyDemonstrated superior communication/interpersonal skillsEffective mediatorCreative and dynamic thinkerProven ability to drive improvements in team performanceInsurance Industry experienceBenefitsCompetitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesCompany OverviewAmerican Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.



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