Solution Consultant / Solution Engineer

Hapi (Data Travel, LLC) is a leading provider of data integration solutions for the hospitality industry, serving hotels and their technology partners worldwide. At Hapi, we enable hotels to adopt next-generation technologies by transforming data into actionable insights. Our product suite includes: Hapi Integration Platform Hapi Transactional API Platform Hapi Data Platform Hapi Guest for Salesforce (a hospitality-focused CRM suite) Custom Solutions & Consulting With a distributed team across 14 countries, Hapi currently supports more than 7,500 hotels in over 100 countries. Role Overview Hapi is seeking a Solution Engineer / Solution Consultant to partner with large enterprise customers and technical partners across the full project lifecycle - from ideation to implementation. This role involves working closely with both prospective and existing clients to assess their current state, define a target future state, and design a phased roadmap to achieve it. Solutions may leverage Hapi’s platforms and services, but the primary focus is always on delivering maximum value for the client. Additional Information Hapi operates as a global, remote-first organization. This role can be based anywhere, provided there is availability to work within US time zones. The position reports to the Vice President of Platform and Partner Solutions. Key Responsibilities Work with clients to elicit business, technical, and non-functional requirements. Work with clients and colleagues to provide and maintain detailed solution design proposals. Define data requirements adapted to use cases and traffic patterns for all system destinations Work with 3rd Parties to analyze and document their connectivity & API capabilities (in collaboration with the partner / integration team). Analyze and contribute to the Product Roadmap and identify features that matter to our clients. Work closely with internal development teams to define or refine Epics, User Stories, and Acceptance criteria. Work closely with clients and colleagues to implement, monitor, and constantly improve solutions. Work with technical providers during development and certification. Work with the program management team to help to ensure that clients are getting maximum value from Hapi’s products and services. Represent Hapi to our clients, which will include the above items as well as ad-hoc consulting, presentations, reporting, and meetings. Skills, Knowledge and Expertise Who you are: The Hospitality Expert: You have a solid background in hospitality tech. You know your way around a Property Management System (PMS) and understand the nuances of the guest journey. The Integration Specialist: You’re comfortable discussing REST APIs, Webhooks, JSON, and middleware. You understand the challenges of legacy hotel systems and the beauty of modern cloud-based stacks. The Communicator: Your English is fluent and precise. You can explain a technical bottleneck to a Project Manager and a business requirement to a Senior Developer with equal ease. The Problem Solver: When a partner says "it’s not working," you don't just pass the ticket - you dig into the logs, find the "why," and propose the "how." Qualifications Excellent oral and written communication skills in English with the ability to simplify complex architecture and technology terms for non-technical audiences 5+ years of experience working in solution engineering, or a similar role in the hospitality industry Ability to apply business analysis techniques and processes Project management and leadership skills are essential. Experience with Hotel Property Management Systems, preferably including OPERA Experience with AWS Experience in Hospitality-based CRM Solutions preferred Benefits Our shared values Do the Right Thing: trustworthy, consistent, do what you say you will do, stand by your words, admit your mistake. Ever Improving: continuous self-improvement, be humble, willingness to grow, open mind, care for details. Find A Better Way: never give up, ingenuity, curiosity, think outside the box, adaptable, “MacGyver”, tenacious, get the job done, sense of ownership, diligence. Together We Win: here for you, empathy, customer focus, collaborative, teamwork, Give and receive feedback, ask for help, listen actively, care for others.