Social Media Communications Specialist

American Family Insurance is looking for a dynamic and highly creative Social Media Communications Specialist to join our team. In this role, you will be responsible for producing engaging content to support our company's social media presence. You will also work to develop and execute strategies to expand our reach and engagement with our customers.To be successful in this role, you must have excellent written and verbal communication skills and be able to effectively collaborate with multiple departments. You should have a thorough understanding of the social media landscape and be able to stay abreast of best practices and trends. You must also be detail-oriented, have a knack for problem-solving, and be an organized self-starter.We are seeking an individual with a passion for making a positive impact and an enthusiasm for the American Family Insurance brand. If you have the combination of skills and qualities we are looking for, we want to hear from you! Responsibilities: • Develop and execute engaging content for American Family Insurance's social media presence • Strategize ways to expand American Family Insurance's reach and engagement with customers • Monitor the social media landscape and stay abreast of best practices and trends • Work collaboratively with multiple departments to ensure successful delivery of content • Create original content that is in line with the American Family Insurance brand • Handle customer inquiries and concerns on social media platforms • Ensure accuracy of content and messages across all social media channels • Analyze and report on social media performance and engagement metrics • Troubleshoot and solve problems related to social media operations • Remain up-to-date with emerging technologies and trends in the social media space American Family Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply tot his job