Service Network Dispatcher

About OmnidianOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WAThe Job The Service Network Dispatcher will help to dispatch Field Service Partners for troubleshooting and maintenance on residential solar photovoltaic systems. What You’ll DoAt Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:75% Dispatching Tickets to our Field Service Partners through our CRM platformTriage agent requests to send Field Service Partners out to the site for troubleshooting, maintenance or repair. Create new field dispatch work orders and assign them to designated field partners. Obtain completed site visit reports and photos. 15% Providing updates internally to agent ticketsProvide field service updates to the Customer Service and Technical Support teams.10% Attending MeetingsWeekly Service Network Team MeetingsWeekly cross departmental team meetingsBi-weekly all hands meetingsOther meetings as neededWho You AreARTful: Accountability, Respect TransparencyHigh level of attention to detail and the ability to multitaskIntermediate level or higher to self-manage with minimal oversightYou seek to understand others point of view, you are a team playerYour written and verbal communication is clear, concise and articulate. You take detailed and efficient notesCan adhere to a 1-business day or less response timeExperience You’ll Need2 years of customer service experienceBasic proficiency in Google SuiteAbility to type 50+ WPMExperience That’s a Plus3 years of customer service experience2 years of dispatch experience 2 years of photovoltaic experience or civil construction experienceWork-Life and CultureMost of our roles offer the opportunity to work remotelyIf you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer SquareWe prioritize applicants near one of our employee clusters and offer one or more local gatherings per yearWe provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time offWe offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four yearsWe offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employeeWe love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefutureWe have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R UsWe are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!Grow With UsWe mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examplesInternal candidates: Check out our advice on Internal Transfer: Job Application ProcessHere are the next roles in this career track:Field Service DispatcherSenior Field Service Dispatcher OR Residential Field Service SpecialistResidential Field Service ManagerSenior Residential Field Service ManagerWe’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. PrivacyCalifornia-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/Diversity and InclusionWe strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.Originally posted on Himalayas

Apply Now