Director, Bank Business Process Consultant - Disputes
About the position
Responsibilities
• Direct managers who oversee teams responsible for investigating member claims and processing dispute inquiries.
• Develop and recommend improvements to Disputes products, processes, and service delivery.
• Ensure compliance attestations are completed in adherence to guidelines and timelines.
• Lead functional projects and initiatives, communicating project plans and eliminating roadblocks.
• Ensure dispute operations are efficient and effective in meeting member and regulatory requirements.
• Manage department resources to achieve service and relationship goals, including third-party vendor relationships.
• Interact with internal and external audit and regulatory examination teams.
• Build and manage a team of leaders and professionals through recruitment, training, and performance management.
• Identify, measure, monitor, and control risks associated with business activities.
Requirements
• Bachelor's degree or 4 years of related experience in lieu of a degree.
• 8 years of related experience in bank operations, including program/project management and process improvement.
• 3 years of direct team lead or management experience in a team-oriented environment.
• Strong leadership, motivational, and interpersonal skills.
• Experience handling customer complaints and disputes related to debit, credit, and deposit accounts.
• Understanding of applicable state and federal regulations related to disputed transactions.
Nice-to-haves
• US military experience through military service or as a military spouse/domestic partner.
• Bank Financial Crimes Experience.
• Experience with core risk management programs including Risk and Control Self-Assessment (RCSA).
• 1st or 2nd Line of Defense (LOD) experience in developing and executing control processes.
Benefits
• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance and paid time off program with paid holidays.
• 16 paid volunteer hours and various wellness programs.
• Career path planning and continuing education support.
Apply Now
Apply Now
Responsibilities
• Direct managers who oversee teams responsible for investigating member claims and processing dispute inquiries.
• Develop and recommend improvements to Disputes products, processes, and service delivery.
• Ensure compliance attestations are completed in adherence to guidelines and timelines.
• Lead functional projects and initiatives, communicating project plans and eliminating roadblocks.
• Ensure dispute operations are efficient and effective in meeting member and regulatory requirements.
• Manage department resources to achieve service and relationship goals, including third-party vendor relationships.
• Interact with internal and external audit and regulatory examination teams.
• Build and manage a team of leaders and professionals through recruitment, training, and performance management.
• Identify, measure, monitor, and control risks associated with business activities.
Requirements
• Bachelor's degree or 4 years of related experience in lieu of a degree.
• 8 years of related experience in bank operations, including program/project management and process improvement.
• 3 years of direct team lead or management experience in a team-oriented environment.
• Strong leadership, motivational, and interpersonal skills.
• Experience handling customer complaints and disputes related to debit, credit, and deposit accounts.
• Understanding of applicable state and federal regulations related to disputed transactions.
Nice-to-haves
• US military experience through military service or as a military spouse/domestic partner.
• Bank Financial Crimes Experience.
• Experience with core risk management programs including Risk and Control Self-Assessment (RCSA).
• 1st or 2nd Line of Defense (LOD) experience in developing and executing control processes.
Benefits
• Comprehensive medical, dental, and vision plans.
• 401(k) and pension plans.
• Life insurance and parental benefits.
• Adoption assistance and paid time off program with paid holidays.
• 16 paid volunteer hours and various wellness programs.
• Career path planning and continuing education support.
Apply Now
Apply Now