Senior Technical Sales Support
Epson, a global technology leader with a long history of innovative technology, award winning products and industry leading performance has an exciting opportunity for Technical Sales Support Specialist who can utilize their hardware and software technical skills to help customers use our products to the utmost capacity.
This position will primarily focus on pre-sale technical support for Epson's line of large format printers within the US and Canada.
You will partner up with internal clients (Commercial Account Managers, Advance Product Support, and our Product Managers) and provide support and expertise to our external clients (Commercial End-Users, Resellers, and Distributors) to ensure that all of their requirements are met.
Responsibilities
Provides pre- and post- sale technical support to both Dealers and Commercial End-User Customers
Collaborates with Commercial Account Managers to prepare and deliver product demonstrations and training (includes participation in trade shows, dealer meetings and sales meetings)
Assists customers with product configuration, integration, system interface requirements, and installation
Provides technical expertise for the Sales Region
Provides technical feedback to Product Management based on customer contact
Provides support for Customer Relationship Management (CRM) application
Collaborates with product management to develop and deliver training
Leverages industry knowledge and experience to identify competitive technical advantages and recommendappropriate solutions
Prepares and delivers strategic product demonstrations for existing and prospective customers
Understands and can explain complex concepts to technical and non-technical audiences
Develops original technical documentation for supported customers
Requirements
5-8 years of large format printer technical support experience
Experience dealing with resellers and end-user customers
Experience with product demonstrations and training clients post and pre-sales
Ability to lift and carry devices up to 50 lbs
Up to 50% travel is required
Live local to Epson America's Headquarters in Los Alamitos, CA preferred
Employee Benefits
We offer an outstanding benefits package, including:
Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!
The starting annual base pay for this role is between USD $82,825 and $137,829. Please note that this positions salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.
Apply Now
This position will primarily focus on pre-sale technical support for Epson's line of large format printers within the US and Canada.
You will partner up with internal clients (Commercial Account Managers, Advance Product Support, and our Product Managers) and provide support and expertise to our external clients (Commercial End-Users, Resellers, and Distributors) to ensure that all of their requirements are met.
Responsibilities
Provides pre- and post- sale technical support to both Dealers and Commercial End-User Customers
Collaborates with Commercial Account Managers to prepare and deliver product demonstrations and training (includes participation in trade shows, dealer meetings and sales meetings)
Assists customers with product configuration, integration, system interface requirements, and installation
Provides technical expertise for the Sales Region
Provides technical feedback to Product Management based on customer contact
Provides support for Customer Relationship Management (CRM) application
Collaborates with product management to develop and deliver training
Leverages industry knowledge and experience to identify competitive technical advantages and recommendappropriate solutions
Prepares and delivers strategic product demonstrations for existing and prospective customers
Understands and can explain complex concepts to technical and non-technical audiences
Develops original technical documentation for supported customers
Requirements
5-8 years of large format printer technical support experience
Experience dealing with resellers and end-user customers
Experience with product demonstrations and training clients post and pre-sales
Ability to lift and carry devices up to 50 lbs
Up to 50% travel is required
Live local to Epson America's Headquarters in Los Alamitos, CA preferred
Employee Benefits
We offer an outstanding benefits package, including:
Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date
Generous paid time off, including sick time, vacation, and holidays
Income protection plans, including life insurance and short-term and long-term disability programs paid by the company
401K plan with company matching
Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!
The starting annual base pay for this role is between USD $82,825 and $137,829. Please note that this positions salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.
Apply Now