Senior Product Manager – Production Support
Job Description:
• Serve as the primary Product Manager for all production incidents across the underwriting ecosystem
• Receive, triage, prioritize, and drive resolution of incidents raised by underwriters, business users, and partners, ensuring adherence to SLAs for live client deals
• Assess business impact, deal risk, and urgency, and coordinate rapid resolution with engineering, data science, QA, and operations teams
• Provide clear, timely communication to stakeholders during incidents, including status updates, mitigation steps, and resolution timelines
• Lead and document root cause analyses (RCAs) for production incidents and escalations
• Translate RCAs into actionable short term fixes and long term solutions to address issues at the root
• Identify systemic patterns, data quality issues, model gaps, or process weaknesses and partner with teams to prevent repeat incidents
• Own run the business activities for the underwriting platform, ensuring operational stability and readiness for ongoing deal activity
• Drive continuous improvements to user experience, operational efficiency, data accuracy, and business outcomes
• Collaborate closely with engineers, data scientists, QA, business partners, and end users to resolve incidents and improve product performance
• Act as the single point of product accountability during escalations, ensuring alignment across technical and business teams
• Partner with underwriting and business stakeholders to understand deal impacts and prioritize fixes accordingly
• Leverage strong analytical skills to diagnose issues within analytical products that forecast pricing and calculate P&L for underwriting deals
• Analyze production data, trends, and incidents to identify improvement opportunities across models, data pipelines, and workflows
• Ensure accuracy, reliability, and transparency of analytical outputs that directly impact client pricing and financial outcomes.
Requirements:
• 5 + years of experience in Product Management, Production Support, or Operational Product roles
• Experience owning production incident management, RCA, and SLA driven support for complex systems
• Strong analytical mindset with the ability to interpret data, forecasts, and financial outputs (P&L)
• Proven ability to collaborate across engineering, data science, QA, and business teams
• Excellent communication, prioritization, and stakeholder management skills
• Preferred Experience in underwriting, pricing, financial modeling, or analytics driven products
• Familiarity with Agile/Scrum delivery models
• Experience with monitoring, alerting, and ticketing tools (e.g., Jira, ServiceNow, Splunk, Datadog)
• Background in healthcare, PBM, or financial services environments.
Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Apply Now
Apply Now
• Serve as the primary Product Manager for all production incidents across the underwriting ecosystem
• Receive, triage, prioritize, and drive resolution of incidents raised by underwriters, business users, and partners, ensuring adherence to SLAs for live client deals
• Assess business impact, deal risk, and urgency, and coordinate rapid resolution with engineering, data science, QA, and operations teams
• Provide clear, timely communication to stakeholders during incidents, including status updates, mitigation steps, and resolution timelines
• Lead and document root cause analyses (RCAs) for production incidents and escalations
• Translate RCAs into actionable short term fixes and long term solutions to address issues at the root
• Identify systemic patterns, data quality issues, model gaps, or process weaknesses and partner with teams to prevent repeat incidents
• Own run the business activities for the underwriting platform, ensuring operational stability and readiness for ongoing deal activity
• Drive continuous improvements to user experience, operational efficiency, data accuracy, and business outcomes
• Collaborate closely with engineers, data scientists, QA, business partners, and end users to resolve incidents and improve product performance
• Act as the single point of product accountability during escalations, ensuring alignment across technical and business teams
• Partner with underwriting and business stakeholders to understand deal impacts and prioritize fixes accordingly
• Leverage strong analytical skills to diagnose issues within analytical products that forecast pricing and calculate P&L for underwriting deals
• Analyze production data, trends, and incidents to identify improvement opportunities across models, data pipelines, and workflows
• Ensure accuracy, reliability, and transparency of analytical outputs that directly impact client pricing and financial outcomes.
Requirements:
• 5 + years of experience in Product Management, Production Support, or Operational Product roles
• Experience owning production incident management, RCA, and SLA driven support for complex systems
• Strong analytical mindset with the ability to interpret data, forecasts, and financial outputs (P&L)
• Proven ability to collaborate across engineering, data science, QA, and business teams
• Excellent communication, prioritization, and stakeholder management skills
• Preferred Experience in underwriting, pricing, financial modeling, or analytics driven products
• Familiarity with Agile/Scrum delivery models
• Experience with monitoring, alerting, and ticketing tools (e.g., Jira, ServiceNow, Splunk, Datadog)
• Background in healthcare, PBM, or financial services environments.
Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Apply Now
Apply Now