Senior Enterprise Customer Success Manager, Retail

Job Description: • Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions • Understand customers’ business objectives, challenges, and industry-specific needs to drive success • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices • Advocate for customers internally, influencing product development based on industry trends and customer feedback • Contribute to the development of industry-specific playbooks, collateral, and case studies Requirements: • 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organization within software • Strong ability to build executive relationships and drive business value for Enterprise customers • Experience serving customers in the Retail industry is required. • A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies • Persuasion and presentation skills, with the ability to communicate up and down an organisation • Ability to actively listen, understand customer pain points and take action • Thrives in a fast-paced, dynamic environment Benefits: • Equity - real skin in the game • Inclusion and belonging programs • No corporate theatre Apply tot his job