[Remote] TMS Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Descartes is a leading logistics and supply chain technology company that unites people and technology to enhance supply chain efficiency. They are seeking a Technical Account Manager to drive customer engagement, education, and support for their TMS solutions, ensuring customers realize value and continue their partnerships.ResponsibilitiesLead proactive customer outreach through newsletters, webinars, and other scalable communication methodsEnsure all customers are kept informed about product updates, best practices, and new initiativesDesign and deliver educational sessions (e.g., product webinars, feature spotlights, workflow overviews) to help customers maximize their investmentWork closely with product and marketing to develop engaging content for mass communicationProvide short-term, focused coaching for customers who need TAM-level guidance but do not require a dedicated resourceAct as a trusted advisor for 30–60 day engagements, ensuring customers resolve key adoption or operational challengesSupport Aljex, MyCarrierPortal and MacroPoint customers as they approach renewal periodsProactively engage with customers to ensure they are realizing value, addressing blockers, and continuing their partnership with usEngage with customers who express intent to discontinue, uncover root concerns, demonstrate platform value, and work to shift conversations back toward renewal and long-term partnershipPartner with Sales, Implementation, and Product teams to share customer feedback and identify themes across the long-tail segmentContribute insights to help refine customer engagement strategies and improve platform adoptionSkillsExperience in customer-facing rolesAbility to create scalable programsStrong technical problem-solving skillsAbility to build strong relationshipsExperience in mass engagement programsAbility to design and deliver educational sessionsExperience in providing targeted advisory supportAbility to support customers through renewal journeysExperience in internal collaboration with Sales, Implementation, and Product teamsStrong communication skillsAnalytical thinkingTech-savvinessCuriosity to learn about customer needs and logistics/SaaS best practicesAbility to embrace feedback and adapt quicklyProactive time management skillsAccountability for outcomesWillingness to leverage AI tools and experiment with new approachesExperience in logistics and supply chain technologyExperience with Aljex, MyCarrierPortal, and MacroPointBenefitsWork remotely from anywhere in North America with flexible autonomy.Help customers operate more efficiently and maximize value in a complex, global logistics environment.Collaborate with a values-driven team that thrives on innovation and service.Grow your skills with access to mentorship, peer collaboration, and cross-team learning.Competitive compensationGreat benefitsRemote and flexible work hoursCompany OverviewDescartes provides cloud-based logistics and supply chain management solutions to improve productivity for businesses. It was founded in 1981, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.descartes.com/.



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