Customer Success Manager (Toronto)

McGraw Hill is a leader in education innovation, and they are seeking a Customer Success Manager to act as a trusted advisor to faculty at higher educational institutions. The role involves managing customer relationships, growing revenue, and enhancing platform usage through strong relationship-building with stakeholders. Responsibilities Meet and exceed retention targets including closing renewal opportunities Pitch and design the implementation process to customers and deliver the strategy by gaining clear commitments with customers Offer data that encourages usage of additional features within courseware products to enhance teaching outcomes Facilitate the sales process with customers to upgrade to new versions of our products and platforms by asking for new leads during the process Assign implementation tasks to the Customer Success and Implementation team Build strong and trusted relationships with all MH stakeholders Skills Post-secondary degree/diploma ideally in business or management 1-3 years' digital software sales experience with proven track record of achieving/exceeding targets Superior interpersonal and communication skills with a customer-centric focus Demonstrates passion and interest in technology-enabled educational solutions Self-starter with excellent time management and organizational skills Creative problem-solving ability and the ability to excel through change Data-driven mindset, ability to deliver platform demonstrations and manage relationships effectively Strong technical skills and experience with Microsoft Office and SalesForce A driver's license and the ability to travel up to 40% of the year Benefits A car allowance Annual sales incentive plan Company Overview We are a leading global education company that partners with millions of educators, learners and professionals around the world. It was founded in 1888, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is