[Remote] Technical Field Service Specialist

Note: The job is a remote job and is open to candidates in USA. North is a hospitality technology company focused on providing seamless solutions for restaurateurs. They are seeking a Technical Field Service Specialist to handle hardware configuration, inventory tracking, and customer support for merchant services. Responsibilities Fulfill incoming new or replacement hardware orders, configure hardware, create Salesforce CRM Support Tickets and route tickets and calls to the appropriate persons as needed Perform point-of-sale data entry tasks and hardware swaps Perform data entry and ensure information stored in Salesforce CRM is accurate and complete Filing and/or electronic storage of documents Assist team members in tracking all inventory, including RMAs Skills High school diploma or equivalent Minimum one (1) year experience in call center technical support Excellent customer service skills Excellent verbal and written communication skills General knowledge of computers Familiarity with Microsoft Office and/or GoogleSuite Familiarity with Salesforce CRM Travel Requirements: minimum 20% Benefits Medical, Dental, & Vision Coverage Flexible Paid Time Off 401(k) + Match Mental Health Support & Well-Being Program Paid Maternity & Paternity Leave Education Assistance Company-funded Lifestyle Spending Account Company Overview North provides payment processing solutions such as credit, debit, check conversion, guarantee and loyalty card solutions. It was founded in 1992, and is headquartered in Troy, Michigan, USA, with a workforce of 1001-5000 employees. Its website is