[Remote] Sr ServiceNow Technical Consultant - CSM
Note: The job is a remote job and is open to candidates in USA. GlideFast Consulting is seeking a Senior Technical Consultant to develop, design, and own technical solutions on the ServiceNow platform. The role involves providing administration, application development, maintenance, and technical support while ensuring high-quality consulting services and delivering measurable results for clients.
Responsibilities
• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices
Skills
• 3+ years as a Servicenow developer
• 1+year(s) in a consulting role, delivering software implementations preferable
• Experience as a developer on multiple ServiceNow CSM projects
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Expertise with JavaScript and ServiceNow JavaScript API's
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical
• ServiceNow Certified Application Developer
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
Benefits
• Health, Dental, and Vision Insurance
• Flex Paid Time off
• 401k Retirement Plan
• Long and Short-Term Disability
• Life Insurance
• Referral Program
• Quarterly bonus opportunities for billable employees
• Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements
• Professional Development through training and advancement opportunities
• Work from home
• Annual GlideFest Conference
• Wellness Programs
• Philanthropic Opportunities
Company Overview
• GlideFast Consulting is a ServiceNow Partner that offers IT solutions and services for government and commercial sectors. It was founded in 2015, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://www.glidefast.com.
Company H1B Sponsorship
• GlideFast Consulting has a track record of offering H1B sponsorships, with 2 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now
Responsibilities
• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software solutions as required through scripting and software development
• Prepare technical documentation as specified in customer contracts and as internally required
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software
• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies
• Deliver measurable results within the appropriate timeline resulting in positive customer feedback
• Perform code review of peers as needed
• Work independently and actively support other Technical Consultants as mentor and team lead
• Lead sessions in implementation practices
Skills
• 3+ years as a Servicenow developer
• 1+year(s) in a consulting role, delivering software implementations preferable
• Experience as a developer on multiple ServiceNow CSM projects
• 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products)
• Expertise with JavaScript and ServiceNow JavaScript API's
• Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models
• Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required
• Thorough working knowledge in IT Operations Management or IT Service Management is critical
• ServiceNow Certified Application Developer
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Thorough knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
Benefits
• Health, Dental, and Vision Insurance
• Flex Paid Time off
• 401k Retirement Plan
• Long and Short-Term Disability
• Life Insurance
• Referral Program
• Quarterly bonus opportunities for billable employees
• Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements
• Professional Development through training and advancement opportunities
• Work from home
• Annual GlideFest Conference
• Wellness Programs
• Philanthropic Opportunities
Company Overview
• GlideFast Consulting is a ServiceNow Partner that offers IT solutions and services for government and commercial sectors. It was founded in 2015, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is https://www.glidefast.com.
Company H1B Sponsorship
• GlideFast Consulting has a track record of offering H1B sponsorships, with 2 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.
Apply Now
Apply Now