[Remote] Solutions Engineer [Pre and Post-Sales] - SMB

Note: The job is a remote job and is open to candidates in USA. Attio is on a mission to redefine CRM for the AI era, building the first AI-native CRM for ambitious go-to-market teams. The Solutions Engineer will play a key role in ensuring customer success through onboarding, support, and collaboration with internal teams. Responsibilities Work directly and independently with Attio’s new customers via video call, email, and live chat to ensure their success with Attio Design and develop programs to support customer onboarding at scale e.g., user guides, documentation, onboarding emails, office hours Identify accounts where there is opportunity to expand Attio’s impact and footprint, and collaborate with Sales and Customer Success teams to nurture that growth Work collaboratively with internal teams (e.g., support or engineering) to address and resolve customers' product issues Gather client feedback and insights to contribute to the continuous improvement of the Attio product Skills Direct customer-facing experience deploying, selling, or managing complex products or services Customer-facing experience solving business problems with technology Experience in designing and explaining solutions using SaaS concepts like APIs and JSON, and integrating systems using code or iPaaS solutions like Zapier, Tray.ai, IFTTT, etc Some professional or academic experience with 1 programming or query language (Javascript, Python, SQL) Ability to work independently in an unstructured, fast paced, environment with shifting priorities Company Overview Attio provides an AI-native CRM platform that helps businesses manage customer data, workflows, and pipelines. It was founded in 2019, and is headquartered in London, England, GBR, with a workforce of 51-200 employees. Its website is