[Remote] Sales Support Representative

Note: The job is a remote job and is open to candidates in USA. Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. They are currently seeking a determined Sales Support Representative to support field sales representatives and installation technicians, ensuring a smooth onboarding experience for new customers. Responsibilities Support sales representatives with account creation, contract setup, signing, uploading, and quality assurance surveys Assist with installation and activation processes for new customers Communicate professionally with field agents and internal teams Review and respond to initial installation issues involving field sales Collaborate with internal departments to ensure customer satisfaction and success of the Brinks Home Direct Program Provide support via telephone, QUIQ, and email sales representatives and technicians Verifying new accounts meets company criteria and compliance standards Coordinate with tech support for scheduling installations Conduct verification calls for potential new installations Make outbound survey calls for dealer installations Skills Strong communication skills and ability to give/receive feedback professionally Reliable attendance, punctuality, and flexibility to take on additional duties Coachable yet confident, with ambition to improve; able to work in a fast-paced team environment Proficient in computer systems, multitasking, and detail-oriented organization Bilingual Spanish Security Industry experience Benefits Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education Company Overview Brinks Home, headquartered in Dallas, Texas, stands for platinum-grade protection. It was founded in 1994, and is headquartered in Dallas, Texas, USA, with a workforce of 1001-5000 employees. Its website is