Conduent – Business Operations Analyst Gov. Healthcare Austin, TX Hybrid WFH – Houston, TX

Job title: Business Operations Analyst Gov. Healthcare Austin, TX Hybrid WFH Company: Conduent Job description: About Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description BUSINESS OPERATIONS ANALYST (candidates must be commutable to Austin, TX-Hybrid WFH available) • The business analyst is responsible for facilitating meetings to gather requirements, creating documentation such as design documents, completing requirements traceability matrix, creating test cases, logging defects • Understanding of the healthcare payer space with a minimum experience of 5 years in the domain preferred. • Must have a prior experience in implementing/maintenance of commercial payer solution and/or Medicaid system • Must have good experience with claims processing concepts, along with the member enrollment and care management concepts. • Must be able to work with the clients to create/gather requirements and document them according to standards. • Must adhere to (or if needed, define) the processes for requirement solicitation, documentation and hand off. • Should work closely with team to capture requirements, and create test and execute cases. • Must have excellent written and spoken communication skills. Should be able to multitask between internal team and clients based on priority tasks • Experience in research and analysis of business processes for improvements/operational efficiencies • Modeling as-is and to-be business processes • Ability to write and execute SQL queries • Must be able to interpret system documentation/functionality into language that business operations staff can understand Preferred skills: 1.Capability to think out-of-the-box to create new documentation solutions as needed. 2.Prior experience as a QA or Developer in a healthcare system would be helpful though not mandatory. 3.Advanced word/excel, MadCap Flare, Microsoft Captivate or Camtasia 4.Should have excellent communication (written and spoken ) skills to engage with different stakeholders Bachelors degree pref Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also . At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible. Expected salary: Location: Houston, TX Apply for the job now! Apply tot his job