[Remote] Sales- Call Center Scheduling (Remote)

Note: The job is a remote job and is open to candidates in USA. Express Flooring is a leading provider of residential and commercial flooring solutions. They are seeking a Scheduling Specialist to connect with homeowners and schedule qualified in-home appointments for Design Consultants while ensuring a positive customer experience.ResponsibilitiesSpeak with potential customers via inbound and outbound calls to schedule qualified in-home appointmentsEngage with homeowners who request information on our products and services; create urgency and guide them to the next stepEnsure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visitsUse our CRM to record interactions, update customer details, and manage call dispositionsMeet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactionsDeliver an exceptional first impression and uphold the Express Flooring customer experienceSkills1–2 years of sales or call center experience with proven track record of meeting goalsHigh-energy, outgoing, and ambitious personalityPassion for exceeding expectations and delivering great serviceExperience handling objections with confidenceEagerness to learn with solid computer skills and openness to coachingReliability, professionalism, and the ability to thrive in a fast-paced environmentStrong listening skills, attention to detail, and a patient, service-oriented mindsetAdaptability and positivity when things get busyBenefitsComprehensive medical, dental, and vision plan optionsHealth Savings Account (with HDHP enrollment)Health & dependent care flexible spending accountsCompany-paid basic life insuranceVoluntary supplemental life insuranceCompany-paid short-term disability insuranceVoluntary long-term disabilityCompany-paid Accident and Hospital Indemnity401(k) with company match (Pre-tax & Roth options)Paid PTO, bereavement leave, and maternity leave7 company-paid holidaysEmployee Assistance Program (EAP)Company OverviewExpress Flooring is a leading residential flooring company dedicated to making the flooring process effortless and stress-free. It was founded in 1999, and is headquartered in Phoenix, Arizona, US, with a workforce of 51-200 employees. Its website is https://www.expressflooring.com/.



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