Senior Product Manager - Merchant Experience

We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data. As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion. To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. Join us at Paramount Commerce, where we not only follow fintech trends but shape them. The Opportunity As the Senior PM for Merchant Experience, you'll lead the transformation of the entire merchant journey at Paramount Commerce. Today, merchants experience fragmented touchpoints and manual processes requiring SQL queries. Tomorrow, they will experience product-led, self-service excellence that delivers value in hours, not weeks. This isn't about optimizing individual features; it's about orchestrating the complete merchant experience. You will drive the evolution from sales-led, support-dependent onboarding to a true platform where every touchpoint reinforces why merchants choose us. Your mission is to turn our merchant experience from a competitive risk into our primary growth engine. What You'll Do Merchant Experience Strategy: Own the end-to-end merchant journey from pre-sales through post-launch operations. You will develop and execute a product-led growth (PLG) strategy that enables self-serve onboarding, accelerates time-to-value, and drives measurable improvements in merchant satisfaction and retention. Self-Service Platform & Portals: Drive the transformation from manual, SQL-based configurations to a unified, self-service merchant and admin portal. This will become the single source of truth for all payment operations, eliminating operational bottlenecks. Merchant Intelligence & Analytics: Build and own the comprehensive merchant analytics framework. You will create executive-level dashboards that track the KPIs that matter: activation rates, time-to-first-transaction, feature adoption, and satisfaction scores. Cross-Functional Orchestration: Act as the central champion for the merchant, identifying friction points and orchestrating solutions across Product, Commercial, Marketing, and Operations. You'll build a platform architecture that enables other product teams (Risk, Payment Rails) to expose their capabilities without creating a fragmented experience. Who You Are A Product-Led Strategist: You have 5+ years of B2B platform or fintech PM experience. You have a proven track record of building product-led growth motions and can speak from experience about transforming sales-led processes into self-serve, high-growth engines. A Merchant Journey Orchestrator: You are an expert at customer journey mapping. You know how to identify systemic friction across touchpoints and, most importantly, how to coordinate cross-functional teams (Product, Commercial, Ops) to solve them. An Analytical Platform Builder: You have a strong analytical foundation and hands-on experience building metrics frameworks and dashboards. You understand portal architecture, reporting systems, and how to build self-service platforms that scale without linear headcount growth. A Cross-Functional Influencer: You have exceptional stakeholder management skills and executive-level communication. You can act as the voice of the merchant, build consensus across departments, and present a data-backed strategy with confidence. What Success Looks Like In 6 months: You've launched the merchant experience analytics framework with clear KPIs tracked across the journey. Your self-serve onboarding pilot has reduced time-to-first-transaction from weeks to days for the first cohort of merchants. In 12 months: Your product-led onboarding motion now handles 40% of new merchant activations without sales intervention. The executive dashboard provides real-time visibility into merchant health, and the portal platform is being used by other product teams. In 18+ months: Merchant experience has become our primary competitive differentiator in enterprise sales. Your PLG motions are contributing 25% of new merchant revenue, and the platform architecture has proven it can scale. Why Paramount Commerce? Competitive salary Generous Vacation & Summer Fridays Health & Dental Benefits from Day 1 Wellness Spending Account Retirement savings matching plan Remote / Hybrid work (Thursdays in office for GTA team) Birthday Day Off Quarterly Socials Volunteer Days to give back to our community Parental leave top up program At Paramount Commerce, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Don't worry if you don't check every box. If you're excited about this role and think you'd be a good fit, we encourage you to apply. We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments. Accommodations are available on request for candidates taking part in all aspects of the selection process. About the company Paramount has been at the forefront of financial technology innovation and has become a trusted partner to hundreds of leading merchants around the world. We enable merchants to access the global banking system for reliable and secure consumer financial data intelligence and payment processing. Paramount originated in Toronto and has grown to include offices in, Vancouver, London, and Malta. We are a global team of smart, dedicated people committed to finding ground-breaking solutions to ecommerce challenges. We foster an inclusive, collaborative environment where all voices are heard, all people are respected, and all triumphs are celebrated. We also recognize that leading-edge innovation means doing things that have never been done before. Sometimes we’ll fail. That’s good, because we learn from failure, take what we learn, and move on to success. At Paramount, we celebrate diversity and know that our company is stronger with a multicultural team that brings different experiences and backgrounds to the job. We also know that your work team isn’t your only team. Work-life balance isn’t just something we say; it’s something we live.