[Remote] Remote Full-Time Permanent Customer Experience Specialist

Note: The job is a remote job and is open to candidates in USA. Signet Jewelers is the world's largest retailer of diamond jewelry, committed to a people-first approach. They are seeking a Customer Experience Specialist to be the first point of contact for customers, providing exceptional service and support for their iconic brands.ResponsibilitiesProvide professional, courteous, and grateful assistance on every telephone callDeliver exceptional, personalized resolutions tailored to each customer’s needsMaintain accurate records of interactions and transactionsMultitask confidently—documenting, researching, and engaging with customers in real timeDemonstrate strong phone etiquette and represent Signet positively at all timesMeet or exceed expectations for production, call efficiency, schedule adherence, and qualityManage escalated concerns with empathy, patience, and professionalismSkillsPrevious customer service or client support experienceStrong verbal and written communication skillsAbility to multitask with accuracy and attention to detailComfort with data entry, Microsoft Word, Excel, and basic mathAnalytical mindset to interpret feedback and continually improveBilingual skills (especially Spanish) are a plusBenefitsEmployee discountsBilingual Spanish differential pay available (must pass speaking/writing assessment)Up to 6 weeks of paid training, plus ongoing coaching, and developmentOpportunities for cross-training (e.g., chat support)Earn referral bonuses when your recommended hires complete 60 days!Comprehensive healthcare, dental, and vision insurance to keep you and your family coveredGenerous 401(k) matching after just one year to help secure your financial futureCompany OverviewSignet Jewelers engages in the retail sale of jewelry and watches in the United States, the United Kingdom. It was founded in 1950, and is headquartered in Akron, Ohio, USA, with a workforce of 10001+ employees. Its website is http://www.signetjewelers.com.Company H1B SponsorshipSignet Jewelers has a track record of offering H1B sponsorships, with 8 in 2025, 13 in 2024, 5 in 2023, 9 in 2022, 17 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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