[Remote] Policy Service Specialist I

Note: The job is a remote job and is open to candidates in USA. The Standard is a company focused on making a difference in the lives of others with a strong customer-first mindset. They are seeking a Policy Service Specialist I to perform various billing functions, establish new group records, and ensure timely implementation of sold cases while providing superior customer service. Responsibilities Modify and change the billing systems based on amendments and renewals Initiate and implement policy amendments, work with customer service partners to communicate administrative changes to policyholder and field force; prepare updated, revised billing statements; determine effective dates; billing modes and policy acceptance requirements in order to update system records to reflect changes in coverage Identify and recommend alternative administration options, negotiate exceptions to established procedures, Research, evaluate and resolve policyholder and field force requests Participate in installation calls as necessary. Identify and recommend process and workflow improvements Work on special projects as needed Provide superior customer service and directly contribute to a positive customer experience Responsible for adherence to established financial controls Proactively communicate sensitive policy information and service options in a clear and effective manner to policyholders, producers, third party administrators (TPAs), field force and home office staff on contractual provisions, regulations and other related policy information This position works with the baseline complexity billing and policy plans, interprets prior plans and customer expectations into serviceable billing documents and billing plan designs. Primary focus is on Standard Select (under 10 lives), Regional Account non-voluntary, and Mid-Market (1000-2500 lives) groups Skills 1 to 2 years equivalent experience in the insurance industry Associate's degree in business or related field Has developed breadth and/or depth of skills in a range of processes, procedures and systems Learns to use standard strategies and professional concepts of accurate contract generation Demonstrated ability to produce grammatically correct documents and ability to work with multiple or shifting priorities Aptitude for Microsoft Office Suite; developed knowledge of Microsoft Excel preferred Evaluate requests and documentation for system input to generate insurance billing documents Works on problems of routine to moderate complexity, scope and/or nature Takes ownership of routine work and operates with little guidance after period of initial training Evaluates and communicates technical content in a clear manner Provides factual, technical, or function/group-related information with high sensitivity and discretion Foster strong working partnerships with Underwriting, Contracts, Premiums and Field Personnel Developed knowledge of Microsoft Excel preferred Benefits A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions An annual incentive bonus plan Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure A supportive, responsive management approach and opportunities for career growth and advancement Paid parental leave and adoption/surrogacy assistance An employee giving program that double matches your donations to eligible nonprofits and schools Company Overview The Standard is a leading provider of workplace benefits including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities. It was founded in 1906, and is headquartered in Portland, Oregon, USA, with a workforce of 5001-10000 employees. Its website is