[Remote] Platform Research Specialist

Note: The job is a remote job and is open to candidates in USA. Numerator is reinventing the market research industry by empowering leading brands and retailers with insights into consumer behavior. The Platform Research Specialist will deliver high-quality survey research through Numerator's In-Platform Research, ensuring surveys meet quality standards and assisting clients with the platform. Responsibilities Review client-submitted questionnaires for quality-control, apply survey best practices, ensure survey respondents have a survey experience without confusion, frustration or fatigue, resulting in more reliable data for our clients Apply custom programming and sampling needs, ensure error free data collection Provide professional customer support through knowledgeable, prompt and thorough responses to client inquiries ensuring customer satisfaction Guide client users on Numerator's web-based platforms to navigate the system, while maintaining a professional and empathetic attitude Be responsible and accountable for maintaining Numerator’s superior quality standards at every stage of the project, while facilitating the speed associated with Numerator In-Platform Research Be responsible for creative troubleshooting and proactive communication, with both internal and external stakeholders, throughout the project execution Assist with internal initiatives that push Numerator In-Platform Research forward in Operational efficiencies, client support tools and education material Skills Excellent written and verbal communication skills Bachelor's Degree or equivalent Previous experience with survey software (Qualtrics, Decipher, Alchemer, SPSS, others) A client-service mentality, with a “can do” attitude Strong attention to detail and organizational capability with an ability to prioritize Thrives in a fast-paced, growth-oriented environment Highly collaborative team-oriented focus Ability to work independently with minimal supervision/review of work Previous experience providing familiarity with consumer questionnaire design is a plus, but not required Benefits Bonus Company Overview Numerator is a data and tech company that provides advanced technology for consumers to understand the market research industry. It was founded in 1990, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Numerator has a track record of offering H1B sponsorships, with 4 in 2025, 3 in 2024, 4 in 2023, 10 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.