Remote Medical Assistant – Amazon Store

Remote Medical Assistant Job DescriptionWe are seeking dedicated and patient-oriented Certified Medical Assistants to join our Telehealth program project. This fully remote position involves assisting patients by providing support and guidance on using their kits. You will handle inbound calls, deliver exceptional customer service, and ensure the accurate collection of patients' vitals. This role requires empathy, efficiency, and accuracy in a high-volume, remote environment.ResponsibilitiesAssist patients with the use of their kits and answer any queries they may have.Handle inbound calls and provide exceptional customer service.Ensure accurate collection and documentation of patient vitals.Utilize telehealth platforms and electronic health records (EHR) systems effectively.Operate independently and manage time efficiently in a remote setting.Essential SkillsActive Certified Medical Assistant (CMA) certification from AAMA, AMT, NHA, or NCCT.Minimum of 3 years of experience as a CMA.Strong customer service skills with effective and empathetic communication.Proficiency in telehealth platforms and EHR systems.Ability to work independently and manage time effectively.Excellent problem-solving skills and attention to detail.Tech-savvy with the ability to work with computers independently.Additional Skills & QualificationsPrevious experience in a telehealth or remote healthcare setting is preferred.Bilingual in Spanish is preferred but not required.Reliable internet connection and a quiet, dedicated workspace for HIPAA privacy.Work EnvironmentThis is a 100% remote position, allowing CMAs to be located anywhere in the U.S., operating on Eastern Time Zone. Candidates must have a private, enclosed office space in their home, free from distractions, to maintain HIPAA privacy. Work is not permitted outside the home (e.g., coffee shop, library). The schedule is Monday through Friday, no weekends, no holidays, with shifts from 8am to 4:30pm EST or 12pm to 8pm EST. Training classes last about a week from 9am to 5:30pm EST before transitioning to assigned shifts.Pay and BenefitsThe pay range for this position is $22.00 - $22.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Aug 8, 2025.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] for other accommodation options.