[Remote] Patient Care Representative, Flex, Limited-Term

Note: The job is a remote job and is open to candidates in USA. Carrum Health is a health tech company transforming the healthcare experience by providing value-based care. They are seeking a Patient Care Representative to manage service requests from Providers and Members, ensuring patient satisfaction and supporting the Patient Care Team throughout the patient journey. Responsibilities Provide exceptional patient care via telephone and other technology Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns Research, identify and problem solve, verify eligibility of service and place call backs as required Support the Patient Care Team in providing a comprehensive and thoughtful patient experience Meet and support established service goals and business objectives by meeting and exceeding performance standards Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds Skills High School Diploma or General Education Degree (GED) required; college preferred 1-2+ year(s) customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required An aptitude for quality assurance and data-driven outcomes Familiarity with Google Suite, Microsoft Office, Talkdesk, and other standard applications Commitment to providing the highest level of service through the right mix of empathy, professionalism, and integrity The ability to cut through the noise of a fast-paced start-up environment and affect real change Appropriately handle confidential information and adhere to HIPAA requirements Strong 'patient first' values You are comfortable interacting through a variety of tech platforms and can quickly learn new software Spanish Speaking preferred Benefits Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, within reason Paid parental leave Health, vision, and dental insurance 401K retirement plan Company Overview Carrum Health is a value-based centers of platform that ensures patients receive quality and less expensive care. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is