Data Analyst, Customer Intelligence
Job Description: • Collaborate cross-functionally to deeply understand business questions about our collective customer base and their usage of our product, and design single-source-of-truth reports and dashboards to address them • Explore data to uncover insights and opportunities, in particular, understanding the customer journey and customer product feedback, and identifying opportunities for growth/improvement • Craft dashboards that meet our internal standards for style, maintainability, and best practices for a high-scale analytics environment. • Experiment with GenAI tooling, in partnership with the Data Platform team, to find opportunities to increase speed to insight by enabling end users to engage with data products in a conversational way • Partner with Data Engineering & Analytics Engineering to provide requirements for product & customer data creation and model development • Influence and contribute to the long-range strategy and goals of the Analytics team • Advocate for improvements to data quality, security, and performance across the data lifecycle • Serve as a Subject Matter Expert (SME) for data visualization and analysis, providing support to other GitLab analysts through code reviews, pairing, and training to help deliver optimal analyses and reports • Support business teams to maximize the value derived from customer and behavioral data. Requirements: • 3-5+ years of experience in an analytics role, with experience analyzing product usage and customer journey/stages for a SaaS product • Experience combining data attributes from various systems (i.e., Marketing, Product, ERP, CRM, etc.) to develop a unified view of the customer lifecycle. Our data includes GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, Snowplow, and many others • Ability to write complex SQL, including multi-table joins, grouping and aggregation, common table expressions, and conditional filters • Ability to clearly and concisely communicate complex business logic, technical requirements, and design recommendations through iterative solutions • Ability to collaborate with, and build relationships with, a diverse set of stakeholders (Customer Success, Product, Marketing, etc.) • Proficiency with a business intelligence tool(s) (we use Tableau) • Effective communication and collaboration skills • Ability to thrive in a fully remote organization • Positive and solution-oriented mindset. Benefits: • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support Apply tot his job