**Customer Experience Champion II – Empowering Exceptional Customer Journeys**

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in a dynamic, innovative environment where creativity and collaboration come together? If so, we invite you to join blithequark's Customer Experience (CX) team as a Customer Experience Champion II. In this role, you'll be the face of blithequark, empowering customers to achieve their goals and exceeding their expectations. **About blithequark** At blithequark, we're a community of passionate individuals who share a common goal: to shape a better future through innovative technology and exceptional customer experiences. As a leading provider of training, technology, and communications services, we're transforming the way people connect across the globe. Our diverse network of people is driven by a shared ambition to make a positive impact, and we're committed to fostering a culture of learning, growth, and inclusivity. **What You'll Be Doing** As a Customer Experience Champion II, you'll be responsible for delivering exceptional customer experiences through first-contact resolution, discovery, efficiency, and quality. Your day-to-day activities will include: * Handling and resolving customer concerns, while educating customers with varying complexity levels of device-related inquiries * Turning every contact into a sell or save opportunity with a premium experience, ensuring customers want to stay loyal to blithequark * Embracing the Service Plus mindset by resolving customer concerns and future concerns * Providing an exceptional experience through discovery and targeted recommendations, leveraging customer-specific insights * Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for customers * Serving as a brand ambassador and advocate for customers newly joined to blithequark, highlighting all that we have to offer through our products and services * Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees * Identifying plans and services that would suit customer needs to prevent future contacts **Where You'll Be Working** You'll work from home in this remote role, with occasional in-person training and meetings. To be eligible for this position, your home must be located in Florida and within a reasonable commute to the blithequark hub location specified on this job posting. Onsite presence is required for onboarding, training, and periodic center collaboration based on business needs. **What We're Looking For** To succeed in this role, you'll need: * A Bachelor's degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * A strong sales acumen with a track record of meeting or exceeding revenue goals * The ability to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business * The ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs * Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided **Even Better If You Have** * A degree * Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel) * Experience troubleshooting hardware, software, applications, network, and device issues * Experience promoting and upselling products or services **Home Office Requirements** * In this remote role, you'll work from home with occasional in-person meetings and training * Home office must be located within the contiguous United States * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * A dedicated quiet and private workspace * blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements * The ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **Why Join blithequark?** At blithequark, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our diversity and inclusion initiatives are designed to promote a culture of respect, empathy, and understanding, where everyone can thrive. **Equal Employment Opportunity** We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. **How to Apply** If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our diversity and inclusion initiatives and to submit your application. Apply Now! Apply for this job