Remote Online Live Chat Agent
Esco Industries Inc in Riverside, CA is looking for one remote online live chat agent to join our team. We are located on 1755 Iowa Ave, Bldg A. Our ideal candidate is attentive, motivated, and hard-working.
Benefits
We offer many great benefits, including free early access to your pay through Homebase.
401k
Paid Time off
Flexible schedule
Insurance
Responsibilities
Engage with customers in real-time through online chat support.
Provide prompt and accurate responses to customer inquiries, including product information, pricing, and order status.
Assist customers in navigating our website and online ordering system.
Troubleshoot and resolve customer issues, escalating to the appropriate department when necessary.
Record customer interactions in our CRM system, including details of inquiries and resolutions.
Maintain a high level of professionalism and customer satisfaction during all customer interactions.
Collaborate with team members to continuously improve chat support processes and procedures.
Qualifications
Excellent written communication skills
Strong problem-solving abilities
Ability to multitask and prioritize tasks
Customer service experience preferred
Proficiency in typing and navigating computer systems
High school diploma or equivalent
Ability to work independently with minimal supervision
We are looking forward to hearing from you.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.
Apply Now
Benefits
We offer many great benefits, including free early access to your pay through Homebase.
401k
Paid Time off
Flexible schedule
Insurance
Responsibilities
Engage with customers in real-time through online chat support.
Provide prompt and accurate responses to customer inquiries, including product information, pricing, and order status.
Assist customers in navigating our website and online ordering system.
Troubleshoot and resolve customer issues, escalating to the appropriate department when necessary.
Record customer interactions in our CRM system, including details of inquiries and resolutions.
Maintain a high level of professionalism and customer satisfaction during all customer interactions.
Collaborate with team members to continuously improve chat support processes and procedures.
Qualifications
Excellent written communication skills
Strong problem-solving abilities
Ability to multitask and prioritize tasks
Customer service experience preferred
Proficiency in typing and navigating computer systems
High school diploma or equivalent
Ability to work independently with minimal supervision
We are looking forward to hearing from you.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.
Apply Now