[Remote] Knowledge Center Representative I

Note: The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of industry-leading risk management solutions. The Knowledge Center Representative provides administrative customer service assistance to claimants, providers, and other interested parties by receiving and answering telephonic inquiries. Responsibilities Delivers friendly, efficient customer service in a high-volume environment Accurately captures and enters data into CareMC and other internal systems Demonstrates active listening and communicates clearly to confirm understanding Promotes future use of self-help tools when applicable Maintains consistent attendance and meets quality and productivity standards Additional duties as assigned Skills High School diploma or equivalent 1+ year of customer service or call center experience Effective verbal and written communication with active listening skills Basic computer literacy and comfort using proprietary systems Strong customer focus with ability to de-escalate routine issues Attention to detail and time management skills Benefits Medical (HDHP) w/Pharmacy Dental Vision Long Term Disability Health Savings Account Flexible Spending Account Options Life Insurance Accident Insurance Critical Illness Insurance Pre-paid Legal Insurance Parking and Transit FSA accounts 401K ROTH 401K Paid time off Company Overview CorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry. It was founded in 1987, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is