Service Desk Agent I (Remote SoCal ) ( 3rd shifts)
Service Desk Agent I – 3rd Shift (Remote Based in Southern California ONLY) Our client is looking for a highly motivated Service Desk Agent I to join their IT support team. This role supports end users across hospitals and clinic locations, delivering essential helpdesk support for clinical applications, network and Wi-Fi connectivity, operating systems, and business software. The ideal candidate is a resourceful, service-oriented technician who thrives in a fast-paced, high-ticket-volume environment and can adapt quickly to changing systems and priorities. This position is mostly remote, local candidates are preferred as they must be within a reasonable distance to be onsite as required. Location: Remote (Southern California ONLY) Compensation: This job is expected to pay about $24–$27 per hour No Visa Sponsorship Available for this role What You’ll Do: • 3rd shift (11:00 PM–7:30 AM) shifts • Serve as the primary point of contact for IT-related issues, including hardware, software, and network support. • Diagnose and resolve technical problems across clinical and business systems, escalating complex issues as needed. • Manage and track tickets daily (30+ per day) through the Footprints ticketing system in alignment with SLAs and escalation procedures. • Create and manage user accounts in Active Directory, perform software installations, and provide remote support via GoToAssist and SCCM. • Deliver excellent customer service by maintaining communication during outages, assisting with basic end-user training, and documenting solutions for continuous improvement. • Must be within reasonable distance to be onsite as required. What Gets You the Job: • Minimum of 3 years in IT and 2 years in service desk support, including high-volume call center experience • High School Diploma required; Associate’s Degree in a related field preferred. • Ability to manage support across enterprise systems such as Windows OS, Microsoft Office, Active Directory, and SCCM • Must have flexibility to work 3rd shift • Strong communication, customer service, and problem-solving skills • Proven ability to handle high ticket volumes, prioritize effectively, and maintain SLA compliance. This is a great opportunity to join a collaborative team that values problem-solvers and continuous learners. Apply today to elevate your IT career while making a meaningful difference in patient care. If we are still actively screening for this role, our AI Recruiter, Avery, will email you an invitation for a virtual interview to learn more about your background and qualifications as they relate to this position. Candidates who align well with the job requirements may be submitted directly to our client for consideration. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Apply tot his job