[Remote] HCAI - HEALTH INFORMATION AND ELECTRONIC RECORDS ANALYST TRAINING PROGRAM (EHR SUPPORT INTERNSHIP)

Note: The job is a remote job and is open to candidates in USA. OCHIN, Inc. is offering a training program focused on managing healthcare data and electronic health record (EHR) systems. Participants will receive hands-on training in tools like EPIC and SQL, preparing them for roles in health information technology and EHR support.

Responsibilities
• Review communications from OCHIN and internal teams via email and Jira to stay informed of system updates and notifications
• Relay system notifications and updates to appropriate end users to ensure timely awareness and action
• Troubleshoot Epic-related issues in collaboration with end users and support teams, using Jira and other designated channels
• Monitor and manage Epic workqueues including Interface Errors, EMR Errors, E-Prescribing Errors, Failed Fax, Charge Router Errors, and Claim Edits
• Monitor and respond to internal help requests and departed provider pools to support data integrity and workflow continuity
• Attach to and monitor the Default Provider In Basket to ensure timely resolution of outstanding items
• Review and process scanning and indexing issues, including training end users on redaction procedures
• Update and maintain user records (EMPs, SERs, Ella access) and system configurations to support accurate access and functionality
• Build and inactivate user access as needed, following onboarding and offboarding protocols
• Update Fee Schedules, Preference Lists, SmartPhrases, and SmartLists to reflect current workflows and provider needs
• Request destination map updates and maintain Lot Manager to support accurate routing and inventory tracking
• Assist users in optimizing their Epic experience through personalized support and workflow enhancements
• Review Weekly Change Notices and update training documentation and workflows accordingly
• Implement internal trainings on Epic functionality and system updates to support staff development
• Create and modify letter templates to support communication and documentation needs
• Assess existing workflows and contribute to the development of more efficient processes based on operational needs
• Run and review system reports such as Open Encounter Reports and Duplicate Patient Reports
• Maintain the security and integrity of health information by adhering to privacy policies and regulatory standards
• Other duties as assigned

Skills
• Applicants must be residents of California
• Must be 18 years or older
• Must have a high school diploma or GED certification
• Must be a U.S. Citizen/National or have a valid Lawful Permanent Resident Alien (not open to non-citizens or Visa holders)
• Must have proficient computer experience (MS Windows & MS Suite (Word, Excel, PP, Outlook)
• Ability to type Net 40 wpm
• Great attention to detail and strict HIPAA compliance
• Analytical and detail oriented
• Able to learn in a self-directed, fast-paced, rapidly changing environment

Benefits
• Eligible for monthly benefits reimbursement of up to $600 (participant cost only). Some restrictions apply.
• Internet Stipend $35/month for 44 weeks

Company Overview
• OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network. It was founded in 2000, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is https://ochin.org.

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