[Remote] EAP Consultant - Full-time - Noon to 8:30 PM Eastern M-F (Remote U.S.)

Note: The job is a remote job and is open to candidates in USA. Acentra Health is dedicated to empowering better health outcomes through technology and clinical expertise. The EAP Consultant will perform clinical telephonic assessments and consultations, delivering comprehensive referrals and ensuring diligent follow-up for employees and their families covered by the Employee Assistance Program. Responsibilities Conducts both routine and urgent clinical risk assessments, offering expert consultations, short-term issue resolution, and comprehensive referral services for all members seeking assistance Provides management consultation services to various levels of management and human resources within our broad customer base. The EAP Consultant must demonstrate proficiency in assessing a wide spectrum of workplace issues and devising suitable action plans, remaining well-versed in essential workplace legislations like ADA, DOT, Sexual Harassment, and Duty to Warn Display a comprehensive understanding of the organization's customer base, staying updated on issues affecting customers from both legislative and customer-specific standpoints Engage in additional assigned duties to support internal and external customers in achieving the EAP department's goals Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules Skills Master's degree (or higher education) in Social Work, Counseling, Psychology, or a related field 1+ years of employment in the mental health field, where the assessment of mental illness and substance abuse was a key function 1+ years of knowledge of confidentiality laws and their exceptions 1+ years of experience in clinical skills to perform a risk assessment and develop an action plan that meets the client's needs 1+ years of knowledge of chemical dependency, indicators of risk associated with withdrawal, and appropriate treatment modalities Possess an active, unrestricted, Independent license Certified Employee Assistance Professional (CEAP) EAP experience (2+ years preferred) Some call center experience The consultant should understand the Critical Incident Stress Debriefing (CISD) process and be able to develop an action plan to address immediate customer needs Ability to multi-task in a fast-paced environment Ability to remain calm in a crisis Strong customer service skills Excellent written and verbal communication skills Ability to problem-solve, exercise judgment, and make critical decisions Strong organizational skills Strong interpersonal skills in an environment that requires a team effort Ability to think creatively Self-starter with drive and desire to learn To be flexible and adapt to change Ability to work independently but know when to seek supervision Benefits Comprehensive health plans Paid time off Retirement savings Corporate wellness Educational assistance Corporate discounts Company Overview Acentra Health is a provider of clinical services and technological solutions to government healthcare organizations. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Acentra Health has a track record of offering H1B sponsorships, with 49 in 2025, 49 in 2024, 16 in 2023. Please note that this does not guarantee sponsorship for this specific role.