[Remote] Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization that emphasizes a people-first culture and is seeking a Customer Service / Tech Support Rep for their night shift remote position. The role involves providing customer service support, resolving technical issues, and maintaining knowledge of client products. Responsibilities • Provide inbound customer support using a call flow guide • Resolve technical issues related to hardware, software, and client products • Track, document, and retrieve information in databases • Be an amazing problem-solver • Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred • Offer additional products and/or services • Deliver expert customer experiences…with a smile. Skills • Strong focus on building customer relationships • 1+ year of customer service experience • The ability to work an evening or overnight schedule • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong problem-solving skills with the ability to ask probing questions to come to a resolution • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) • High Speed internet (no wireless/hotspots or satellite) and a smartphone • Must reside in the United States and have a valid U.S. address for residence • Technical support experience preferred • Familiarity with iOS and/or MacOS, or comparable technology is preferred Benefits • Medical, dental, and vision insurance • Comprehensive employee assistance program (EAP) • 401(k) retirement plan • Paid time off and holidays • Paid training days • DailyPay enrollment option to access pay "early," when you want it • Paid training and performance-based incentives • Lucrative employee referral bonus opportunities • Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more • Health and wellness programs with trained partners to help promote a healthy you • Mentorship programs that support your rewarding career journey • Work-from-home convenience • Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support • Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Company Overview • Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is Apply tot his job