Remote Customer Service Representative ($18.00 - $20.00 / hour)
November 11, 2023
Employer Industry: Staffing and ConsultingWhy Consider This Job Opportunity
Competitive pay up to $20/hr
Tremendous amenities onsite
Opportunity for long-term career success and growth within the organization
Remote work opportunity
Chance to work with a leading staffing and consulting firm
Rewarding and limitless potential for career advancement
What To Expect (Job Responsibilities)
Act as an initial point of contact for inbound participant requests and questions
Maintain a high level of product and system knowledge to provide support to internal and external partners
Field daily calls from HRS participants with questions regarding HRS products
Log and document participant conversations/issues
Provide real-time technical support for participants using the automated phone system and employee website
What Is Required (Qualifications)
Previous open enrollment experience preferred
Proficiency in computer software packages, including HRIS, Salesforce, Sungard, and ORS
Knowledge of renewing health and benefits plans
Ability to update enrollments, policies, and rates
Excellent communication and customer service skills
How To Stand Out (Preferred Qualifications)
Experience in a similar role in a healthcare-related service
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