[Remote] Customer Service Associate (Full Time - Permanent)

Note: The job is a remote job and is open to candidates in USA. Newstel Worldwide is continuously building a pool of talented Customer Service Associates who are open to permanent and full-time opportunities. In this role, you will assist customers through various communication channels, ensuring each interaction is handled with care and professionalism while providing support for tasks such as phone support, troubleshooting, and order processing. Responsibilities • Provide excellent customer service through the phone. • Address inquiries, concerns, and requests professionally and efficiently. • Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account). • Stay updated on company products, services, and processes to give accurate information. • Ensure timely and accurate resolution of customer concerns within agreed SLAs. • Maintain and update customer records in the system. • Follow company guidelines and SOPs to deliver consistent service quality. Skills • Strong customer service mindset with empathy and active listening skills. • At least High School (old curriculum), SHS, Associate/Vocational, or College graduate. • Proficiency in computer navigation and system tools. • Good English communication skills (verbal and written). • Ability to handle diverse customer situations and resolve concerns effectively. • Customer service experience (BPO, call center, or other customer-facing roles) is preferred but not required. Company Overview • Newstel Worldwide is a trusted partner to clients across various industries, helping them achieve customer success and grow their businesses through digitally-led customer service solutions. It was founded in 2015, and is headquartered in Hamburg, Hamburg, DEU, with a workforce of 201-500 employees. Its website is Apply tot his job