[Remote] Customer Care Associate, Remote in Alberta, Canada

Note: The job is a remote job and is open to candidates in USA. Carewell is a category-defining business dedicated to providing trusted caregiving products. As a Customer Care Associate, you will provide top-tier service to support family caregivers, ensuring they feel valued and assisted throughout their caregiving journey. Responsibilities Help, support and care for our customers through quality conversations and customer service experiences Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation Ensure every customer feels valued and supported Build customer relationships based on trust, kindness, and reliability Recommend products that best serve our customers’ interests Practice active listening, clarify information, and diffuse tension for upset customers Participate in ongoing training and learning opportunities Utilize software, databases, scripts, and tools appropriately Adhere to all company policies and procedures Skills Must be located in Alberta, Canada 1-2 years experience in customer care or service-related industry directly taking care of customers Proven history of strong service attitude (volunteer experience, passion projects, etc) Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice Proficiency with computer skills and strong typing skills Reliable access to a private, secure, quiet workspace Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, February 9th - 20th Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.) Experience working in a high volume contact center environment Benefits The ability to work 100% remotely Vacation Holiday pay, with premium pay for working on the holiday Company Overview Carewell is the leading specialty e-commerce home healthcare and medical supplies retailer focused on family caregivers. It was founded in 2017, and is headquartered in Miami, Florida, USA, with a workforce of 51-200 employees. Its website is