[Remote] Client Concierge
Note: The job is a remote job and is open to candidates in USA. Divorce With A Plan is a modern family law firm helping clients navigate divorce and child custody matters. As the Client Concierge, you will own the client experience, guiding clients from onboarding to case closure while ensuring they feel supported and informed throughout the process.ResponsibilitiesOwn the client experience from day one, building trust, reducing stress, and keeping clients aligned with their goalsGuide clients from onboarding to case closure, ensuring they feel supported, informed, and confident every step of the waySkillsCalm, empathetic, and emotionally intelligent under pressureSkilled listener who asks thoughtful, purposeful questionsConfident setting boundaries while keeping clients supportedHighly organized and able to manage multiple client relationshipsAble to explain complex processes clearly and reassuringlyMotivated to drive client satisfaction and long-term engagementCompany OverviewClarity. Compassion. Strategy. It was founded in 2014, and is headquartered in Rockville, Maryland, US, with a workforce of 2-10 employees. Its website is http://www.divorcewithaplan.com.
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