[Remote] Agent Deployment Associate

Note: The job is a remote job and is open to candidates in USA. Assort Health is committed to making exceptional healthcare accessible anytime, anywhere. They are seeking a detail-oriented and analytical Agent Deployment Associate to report on the performance of their voice AI capabilities and manage operational processes, ensuring service quality and driving continuous improvement across the organization.ResponsibilitiesSupport customer onboarding and implementation processes by executing set-up tasks, documentation, and tracking progress against timelinesMonitor and escalate customer issues or feedback to the appropriate internal teams, ensuring prompt follow-up and resolutionExecute and document repeatable operational workflows to improve processes and maintain internal knowledge repositoriesCollaborate with the Operations Analyst team to conduct QA/QC checks and ensure data accuracy across tools and systemsPrepare internal reports to support account management and strategic planningProactively identify areas to improve product performance, reporting capabilities, and operational efficiencySkillsBachelor's degree in Business Administration, Data Analytics, or related fieldAble to work hours from 8am-7pm PT1-2 years of experience in product operations, quality assurance, or customer service environmentsStrong analytical skills with the ability to interpret complex data and derive actionable insightsIncredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasksExcellent written and verbal communication skillsExcited to dive into data analysis tools (e.g., Omni, Excel, Google Sheets, SQL)Detail-oriented with a keen eye for identifying patterns and anomalies in dataAbility to manage time effectively and meet daily reporting deadlinesStrong problem-solving skills and a proactive approach to addressing issuesExperience with product management/operations or customer service metrics is preferredKnowledge of healthcare industry terminologyExperience with low code/no code automation tools for process improvement/optimization effortsExperience with project management/documentation tools like NotionBenefitsCompetitive Compensation – Including salary and employee stock options so you share in our success.Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.401(k) – Build your retirement savings.Company OverviewAssort Health provides voice AI agents designed for healthcare call centers, enabling automation of appointment management tasks. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://assorthealth.com.



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