[Remote] ADAS Customer Support Technician - MAS

Note: The job is a remote job and is open to candidates in USA. Mobile Auto Solutions is a company that provides remote services for vehicle safety and customer satisfaction. They are seeking an ADAS Customer Support Technician to perform remote vehicle scanning, programming, and calibrations, while ensuring effective customer interaction and collaboration with team members.ResponsibilitiesPerform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoiceCollaborate with our ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growthAccess the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfullyOther duties as assignedSkillsHigh School diploma or GED required1 to 3 years working in a technical field or technical call center environment requiredStrong PC skills including proficiency in Microsoft or Google environmentsSuperior customer service skills requiredAbility to read and learn OEM service information and proceduresStrong problem-solving capabilities requiredAbility to communicate effectively both verbally and in writing with customers requiredAbility to multi-task requiredAutomotive experience or Automotive education experience preferredBenefitsAnnual Paid Time Off (PTO) plans2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week6 paid holidays annuallyMedical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsuranceAdditional Voluntary Life InsuranceContinuing Education OpportunitiesFree Prescription or Non-Prescription Safety Glasses annuallyAnnual Voluntary Uniform StipendCompany OverviewBoyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. It was founded in 1990, and is headquartered in Winnipeg, Manitoba, CAN, with a workforce of 5001-10000 employees. Its website is https://www.boydgroup.com.



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