Quality Engagement Mananger
Overview
The Quality Engagement Manager plays a pivotal role in enhancing the effectiveness and impact of our programs by ensuring high standards of quality and engagement. This position involves supervising teams, educating staff and volunteers, and managing projects that align with our mission. The ideal candidate will possess a strong background in social work or related fields, with a passion for community engagement and a commitment to fostering positive change.
Duties
• Manages the Medicaid Quality Assurance (QA) Program holistically, ensuring that all QA teams follow QA standard processes and procedures.
• Leads the QA team and oversees accurate estimates for quality assurance tasks and all QA work efforts.
• Responsible for the acquisition, scheduling, and provision of adequate resources.
• Responsible for formal communication and correspondence with the Department.
• Fosters cooperative relationship among State and Contractor staff. • Accountable for QA contract administration.
• Serves as the point of contact for the Department regarding financial and administrative issues and concerns.
• Works with the Department’s contract manager to resolve escalated issues.
• Reports accomplishments, risks, issues, and items requiring further action to the Department on a regular basis and ensures all QA teams are reporting status at the same level of detail, using standard processes and procedures.
• Ensures deliverable quality by enforcing quality assurance policies and standard operating procedures and governance requirements.
• Establishes quality and reliability standards that meet delivery requirements.
Skills
• TARGET Qualification/Experience
• A. Ten (10) years of experience within the past 15 (fifteen) years building and maintaining strong working relationships with clients and key internal and external stakeholders; conveying relevant information to an executive-level audience; ensuring client is aware of progress and status; and building credibility and fostering business-partnering relationships.
• B. Five (5) years of experience with Quality Assurance leadership or management role or capacity.
• C. Five (5) years of experience managing over twenty (20) staff providing QA services in a multisystem IT environment.
• D. Five (5) years of experience simultaneously managing largescale programs and effectively responding to client business priorities.
• E. Five (5) years of experience leading teams that perform functional end-to-end testing, from system testing through user acceptance testing, including hands-on experience with industry-leading test management and test automation toolsets.
• F. Bachelor’s degree in Information Technology field, Business Adminitrong supervisory skills with the ability to lead diverse teams effectively.
• G. Two (2) years of experience overseeing quality assurance services for a large Medicaid or Healthcare applications/systems.
• H. Possession and maintenance of a valid Project Management Institute (PMI) Project Management Professional (PMP)
• I. Two (2) years previous experience working with Federal, State or Local Healthcare Agency.
This position offers an exciting opportunity for individuals looking to make a meaningful impact while developing their professional skills in a supportive environment.
Job Type: Contract
Pay: $100.00 - $120.00 per hour
Expected hours: 40 per week
Work Location: Remote
Apply Now
Apply Now
The Quality Engagement Manager plays a pivotal role in enhancing the effectiveness and impact of our programs by ensuring high standards of quality and engagement. This position involves supervising teams, educating staff and volunteers, and managing projects that align with our mission. The ideal candidate will possess a strong background in social work or related fields, with a passion for community engagement and a commitment to fostering positive change.
Duties
• Manages the Medicaid Quality Assurance (QA) Program holistically, ensuring that all QA teams follow QA standard processes and procedures.
• Leads the QA team and oversees accurate estimates for quality assurance tasks and all QA work efforts.
• Responsible for the acquisition, scheduling, and provision of adequate resources.
• Responsible for formal communication and correspondence with the Department.
• Fosters cooperative relationship among State and Contractor staff. • Accountable for QA contract administration.
• Serves as the point of contact for the Department regarding financial and administrative issues and concerns.
• Works with the Department’s contract manager to resolve escalated issues.
• Reports accomplishments, risks, issues, and items requiring further action to the Department on a regular basis and ensures all QA teams are reporting status at the same level of detail, using standard processes and procedures.
• Ensures deliverable quality by enforcing quality assurance policies and standard operating procedures and governance requirements.
• Establishes quality and reliability standards that meet delivery requirements.
Skills
• TARGET Qualification/Experience
• A. Ten (10) years of experience within the past 15 (fifteen) years building and maintaining strong working relationships with clients and key internal and external stakeholders; conveying relevant information to an executive-level audience; ensuring client is aware of progress and status; and building credibility and fostering business-partnering relationships.
• B. Five (5) years of experience with Quality Assurance leadership or management role or capacity.
• C. Five (5) years of experience managing over twenty (20) staff providing QA services in a multisystem IT environment.
• D. Five (5) years of experience simultaneously managing largescale programs and effectively responding to client business priorities.
• E. Five (5) years of experience leading teams that perform functional end-to-end testing, from system testing through user acceptance testing, including hands-on experience with industry-leading test management and test automation toolsets.
• F. Bachelor’s degree in Information Technology field, Business Adminitrong supervisory skills with the ability to lead diverse teams effectively.
• G. Two (2) years of experience overseeing quality assurance services for a large Medicaid or Healthcare applications/systems.
• H. Possession and maintenance of a valid Project Management Institute (PMI) Project Management Professional (PMP)
• I. Two (2) years previous experience working with Federal, State or Local Healthcare Agency.
This position offers an exciting opportunity for individuals looking to make a meaningful impact while developing their professional skills in a supportive environment.
Job Type: Contract
Pay: $100.00 - $120.00 per hour
Expected hours: 40 per week
Work Location: Remote
Apply Now
Apply Now