Quality Analyst - Mandarin
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Initial work-from-home flexibility for 6 months before relocation
- Supportive and collaborative work environment
- Chance to contribute to continuous improvement projects
- Be a key support for the Customer Service team and impact performance standards
What to Expect (Job Responsibilities):
- Conduct root cause and other data analysis to enhance service quality
- Perform QA evaluations according to client requirements and provide progress reports
- Serve as the escalation point of contact for process questions and resolutions
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate in problem prevention and continuous improvement projects
What is Required (Qualifications):
- Bachelor’s degree or equivalent diploma in any discipline
- Minimum 1 year of experience as a Quality Analyst in a call center
- Proficiency in Mandarin and English (spoken and written)
- Willingness to work from home for 6 months and relocate to Johor Bahru thereafter
- Ability to work on a rotational shift (3 shifts / 5 working days)
How to Stand Out (Preferred Qualifications):
- Availability to start work immediately
#CustomerService #QualityAssurance #CareerOpportunity #WorkFromHome #ContinuousImprovement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Apply Now
Apply Now
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Initial work-from-home flexibility for 6 months before relocation
- Supportive and collaborative work environment
- Chance to contribute to continuous improvement projects
- Be a key support for the Customer Service team and impact performance standards
What to Expect (Job Responsibilities):
- Conduct root cause and other data analysis to enhance service quality
- Perform QA evaluations according to client requirements and provide progress reports
- Serve as the escalation point of contact for process questions and resolutions
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate in problem prevention and continuous improvement projects
What is Required (Qualifications):
- Bachelor’s degree or equivalent diploma in any discipline
- Minimum 1 year of experience as a Quality Analyst in a call center
- Proficiency in Mandarin and English (spoken and written)
- Willingness to work from home for 6 months and relocate to Johor Bahru thereafter
- Ability to work on a rotational shift (3 shifts / 5 working days)
How to Stand Out (Preferred Qualifications):
- Availability to start work immediately
#CustomerService #QualityAssurance #CareerOpportunity #WorkFromHome #ContinuousImprovement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Apply Now
Apply Now