Facilitated Telehealth Coordinator- Broward, FL
About the position Responsibilities • Travel to patient homes or primary care offices to assist patient and/or caregiver with connecting to the tele-health visit - typically up to four visits/day • Facilitate communication between providers and their patients including assisting patients use of technology to conduct virtual visits with other providers on the team • Assess environment regarding safety concerns or potential hazards • Communicate with the patient care team regarding any patient questions and needs such as medications, Community Based Organizations.• Coordinate telehealth services and ensure seamless delivery of care to patients in various settings: home, clinic, living communities (ALFs, etc.) • Provide education and support to patients and caregivers on how to use telehealth technology effectively • Maintain accurate and up-to-date records of telehealth appointments and patient data • Collaborate with IT and technical support teams to resolve any telehealth system issues • Conduct training sessions to educate healthcare staff on telehealth best practices and workflows • Collaborate with cross-functional teams to identify technology needs and opportunities for improvement • Troubleshoot and resolve technology issues in a timely manner to minimize downtime.Requirements • Comfortable working with the senior population and those with behavioral health conditions • Proven experience working in a healthcare setting or similar role • Knowledge of telehealth technology and software • Excellent organizational and time management skills • Strong attention to detail and ability to multitask • Excellent communication and interpersonal skills • Excellent problem-solving and communication skills. • Ability to work independently and collaborate effectively with team members • Proactive and adaptable to change in a fast-paced environment • Possession of driver's license and car • Willingness to travel up to 100 miles round trip per day Nice-to-haves • At least 1 year of experience directly related to the duties of the position • Passion for, and experience working with, patients with mental health conditions • Passion for, and experience working with, seniors • Preferred Bilingual (Spanish-English) Benefits • Retirement savings plan (401k) Plan up to 3.5% company match • Low bolthires benefits package for employee and dependents (medical/dental/vision/STD/Life Insurance) • Paid vacation • Paid sick leave • 9 paid holidays throughout the year with (2) additional flex holidays..11 in total! • Performance-based bonuses • and more! Apply tot his job Apply tot his job