Senior Manager, Customer Experience (Remote)
Who we want:
Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members...
Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
What you will do:
Proven track record of managing people in demonstrating the ability to problem-solve, manage projects and prioritize workload with minimum supervision
Manage people with product and procedural expertise related to HCP education programs including; market segmentation and health economics
Analyze and anticipate changing market dynamics and customer needs
Lead a team that can collaborate with key opinion leaders to design educational materials and services
Identify competitive and market trends that support the development of training platforms
Foster and lead team collaboration with broader Medical Education/product marketing/sales training, etc
Set direction and shape future needs for entire medical education program offering
Drive improvements in the delivery of our medical education programs
Establish metrics, analyze results and define areas of improvement/action plans
Build strategy and execution plans
Communicate long-term strategy to key stakeholders to gain organizational alignment
Ability to manage budget, evaluate past decisions and prioritize new investments
Maintain and develop KOL network along with scientific society close collaboration to promote Stryker Medical Education
Actively contribute to the development of mid to long term vision
Be a source of proposal for innovative alternative
Continuously look ahead incorporating customer input
Determine how to increase adoption of Stryker product and improve patient outcomes; sharing best practices across Stryker
Establish MedEd Communication strategies within global Stryker plan
Define desired communication plan consistent with Medical Education global strategy
Minimum Qualifications (Required):
Bachelors degree required
10+ years of work experience required
Preferred Qualifications (Strongly desired):
MBA preferred
7+ years medical device or Medical Education experience preferred
4+ years of people management experience preferred
Excellent presentation and interpersonal communications skills
Strong analytical and problem-solving skills
Ability to manage multiple projects while delivering on established timelines
Ability to be persuasive in the absence of organizational authority
Must be able to understand and work within complex interdivisional procedures and policies
Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)
$112,800 - $239,900 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors
Apply Now
Talent developers. Growth-oriented managers who recruit and hire top-performing talent and prioritize the development of their team members...
Goal-oriented orchestrators. People who can effectively coordinate and focus the work of skilled employees toward an important goal, prioritizing to the right activities that lead to success.
Managers who drive performance. People who implement process improvements and leverage the talent of their team to consistently increase performance and productivity.
Network builders. Managers who build connections with other teams and divisions and coordinate cross-functional collaboration.
What you will do:
Proven track record of managing people in demonstrating the ability to problem-solve, manage projects and prioritize workload with minimum supervision
Manage people with product and procedural expertise related to HCP education programs including; market segmentation and health economics
Analyze and anticipate changing market dynamics and customer needs
Lead a team that can collaborate with key opinion leaders to design educational materials and services
Identify competitive and market trends that support the development of training platforms
Foster and lead team collaboration with broader Medical Education/product marketing/sales training, etc
Set direction and shape future needs for entire medical education program offering
Drive improvements in the delivery of our medical education programs
Establish metrics, analyze results and define areas of improvement/action plans
Build strategy and execution plans
Communicate long-term strategy to key stakeholders to gain organizational alignment
Ability to manage budget, evaluate past decisions and prioritize new investments
Maintain and develop KOL network along with scientific society close collaboration to promote Stryker Medical Education
Actively contribute to the development of mid to long term vision
Be a source of proposal for innovative alternative
Continuously look ahead incorporating customer input
Determine how to increase adoption of Stryker product and improve patient outcomes; sharing best practices across Stryker
Establish MedEd Communication strategies within global Stryker plan
Define desired communication plan consistent with Medical Education global strategy
Minimum Qualifications (Required):
Bachelors degree required
10+ years of work experience required
Preferred Qualifications (Strongly desired):
MBA preferred
7+ years medical device or Medical Education experience preferred
4+ years of people management experience preferred
Excellent presentation and interpersonal communications skills
Strong analytical and problem-solving skills
Ability to manage multiple projects while delivering on established timelines
Ability to be persuasive in the absence of organizational authority
Must be able to understand and work within complex interdivisional procedures and policies
Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)
$112,800 - $239,900 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors
Apply Now