Project Manager, Professional Services job at Swoogo in US National
Title: Project Manager, Professional Services
Location: Remote - United States
Job Description:
Who You Are
Do you thrive on color-coded timelines, clear communication, and turning chaos into order? If so, you may be the perfect fit for our Project Manager role on the Professional Services team.
You’re equally comfortable behind the scenes and in front of clients, bringing both structure and momentum to projects. Reporting to the Senior Manager of Professional Services, you’ll keep teams aligned, clients engaged, and systems running smoothly. The ideal candidate is tech-savvy, proactive, and passionate about event technology solutions, with a natural curiosity for leveraging AI tools to work smarter and optimize their day-to-day.
About the Role
As a Project Manager at Swoogo, you’ll work with an innovative team shaping the future of event technology. You’ll lead impactful client projects, collaborate with a global team, and help scale a growing Professional Services function. This is a chance to not only deliver excellent client outcomes but also shape how PS contributes to Swoogo’s success. This role will report to our Manager of Professional Services.
In this role, you will:
Manage multiple Professional Services projects concurrently, from kickoff to delivery
Build and maintain client relationships, identifying objectives and ensuring successful outcomes
Own project plans, schedules, and milestones; track progress, escalate risks, and deliver status updates to stakeholders
Lead cross-functional teams, motivating members to meet goals and project commitments
Collaborate closely with clients, internal teams, and partners to drive success
Support QA processes and facilitate User Acceptance Testing to ensure quality delivery
Contribute to the continuous improvement of methodologies, tools, and templates within Professional Services
Keep systems of record (Zendesk, Salesforce, Asana, Harvest, etc.) updated in line with team standards
What You’ve Done Before
3-5+ years of project management experience or equivalent, delivering complex client-facing projects
3+ years in SaaS (service delivery or solutions) with hands-on client engagement
Strong written, verbal, and presentation skills—effective both in-person and virtually, at all levels
Experience managing large-scale and/or enterprise-level event technology implementations
Success working in cross-functional, globally distributed teams; international experience preferred
Solid technical vocabulary in website development, frameworks, and languages
Exceptional attention to detail, analytical thinking, and problem-solving ability
Self-motivated, independent, and skilled at managing multiple priorities and timelines
Leveraged AI tools to streamline workflows and improve day-to-day efficiency
Travel up to 10%
It’d Be Great to Have
5+ years of SaaS experience (service delivery or solutions)
Familiarity with Swoogo or similar event management platforms
Experience in event management (event technology, registration, lead retrieval, or event marketing)
Strong knowledge of onsite event management processes and best practices
Apply Now
Apply Now
Location: Remote - United States
Job Description:
Who You Are
Do you thrive on color-coded timelines, clear communication, and turning chaos into order? If so, you may be the perfect fit for our Project Manager role on the Professional Services team.
You’re equally comfortable behind the scenes and in front of clients, bringing both structure and momentum to projects. Reporting to the Senior Manager of Professional Services, you’ll keep teams aligned, clients engaged, and systems running smoothly. The ideal candidate is tech-savvy, proactive, and passionate about event technology solutions, with a natural curiosity for leveraging AI tools to work smarter and optimize their day-to-day.
About the Role
As a Project Manager at Swoogo, you’ll work with an innovative team shaping the future of event technology. You’ll lead impactful client projects, collaborate with a global team, and help scale a growing Professional Services function. This is a chance to not only deliver excellent client outcomes but also shape how PS contributes to Swoogo’s success. This role will report to our Manager of Professional Services.
In this role, you will:
Manage multiple Professional Services projects concurrently, from kickoff to delivery
Build and maintain client relationships, identifying objectives and ensuring successful outcomes
Own project plans, schedules, and milestones; track progress, escalate risks, and deliver status updates to stakeholders
Lead cross-functional teams, motivating members to meet goals and project commitments
Collaborate closely with clients, internal teams, and partners to drive success
Support QA processes and facilitate User Acceptance Testing to ensure quality delivery
Contribute to the continuous improvement of methodologies, tools, and templates within Professional Services
Keep systems of record (Zendesk, Salesforce, Asana, Harvest, etc.) updated in line with team standards
What You’ve Done Before
3-5+ years of project management experience or equivalent, delivering complex client-facing projects
3+ years in SaaS (service delivery or solutions) with hands-on client engagement
Strong written, verbal, and presentation skills—effective both in-person and virtually, at all levels
Experience managing large-scale and/or enterprise-level event technology implementations
Success working in cross-functional, globally distributed teams; international experience preferred
Solid technical vocabulary in website development, frameworks, and languages
Exceptional attention to detail, analytical thinking, and problem-solving ability
Self-motivated, independent, and skilled at managing multiple priorities and timelines
Leveraged AI tools to streamline workflows and improve day-to-day efficiency
Travel up to 10%
It’d Be Great to Have
5+ years of SaaS experience (service delivery or solutions)
Familiarity with Swoogo or similar event management platforms
Experience in event management (event technology, registration, lead retrieval, or event marketing)
Strong knowledge of onsite event management processes and best practices
Apply Now
Apply Now