Operations Associate

Informa is a global business with a network of trusted brands in specialist markets. The Operations Associate will be responsible for the complete operational management and budgetary control of a group of industry-leading physical events globally.ResponsibilitiesManage end-to-end delivery of 8-12 events each year of varying size, format, and complexity, across a range of geographiesSupport internal event venue and date selection and negotiate favorable terms for venue contracts, in partnership with the Venue Sourcing ManagerSource, negotiate and contract with suppliersLiaise with venues and suppliers on all event requirements and pre-planning tasksDevelop creative solutions for new event revenue streamsPrioritize customer satisfaction and attention to customer needs, along with a high level of responsiveness to external clientsCompile relevant information for clients, inclusive of but not limited to, clear instructions on submitting required materials to us, access times on the day of the event, venue information, networking platform informationManage event hotel blocks and the overall room booking processExecute on contracted sponsorship benefits in conjunction with venues, suppliers and clientsSign off on event signage and other event collateralOrganize staffing plans and requirements for each event, including task allocation, travel and accommodation bookingCreate, update, and forecast the event budgets throughout the event planning process, and manage approval and subsequent payment of all venue and supplier invoicesProject manage own events onsite, on both the setup day(s) and event day(s)Skills1-3 years of proven experience in Event Operations managing small- or medium-scale conferences and exhibitionsExperience working on events in a corporate environment, to include both operational management and budget controlInvolvement or experience in venue and supplier contracting and negotiation, or similar transferrable experienceStrong multi-tasking and prioritization skills and ability to work on several projects simultaneouslyExceptional attention to detailUnderstanding of risk policies affecting events and event risk managementProactive attitude, with willingness to take initiativeAbility to identify problems, perform research and evaluate/present solutions creatively and innovativelySelf-management – i.e., accountability and ownership of assigned tasksWillingness to share knowledge and experience with other team members and offer support to colleagues as neededAbility to travel up to 10-15% of the time (approximately once per month), either locally for events in NYC, domestically, or potentially internationallyProficiency in Microsoft applications (Word, Excel, Outlook, Teams)BenefitsGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environmentBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discountStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and moreRecognition for great work, with global awards and kudos programsAs an international company, the chance to collaborate with teams around the worldCompany OverviewInforma is a business intelligence, academic publishing, knowledge, and events group. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is http://www.informa.com.



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