Program Manager of Complaints and Grievances - RN - THPG

About the position Texas Health is seeking a passionate Program Manager to lead our Complaints and Grievances program across 250+ clinics in the DFW area. This role supports patient safety and risk management initiatives, ensuring regulatory compliance and driving high reliability practices. Responsibilities • Lead investigations into patient complaints and grievances • Analyze medical records, interview staff, and compile timelines • Educate staff on patient safety, risk management, and HRO principles • Collaborate with committees and task forces to implement safety initiatives • Prepare reports and visualizations for leadership and board presentations • Ensure compliance with national, state, and local healthcare regulations • Trend and manage complaints, potential compensatory events, and feedback • Analyze data to identify harm reduction strategies • Build strong relationships across departments to enhance communication Requirements • Bachelor’s in Nursing or related clinical field (Master’s preferred) • 5+ years in clinical healthcare, including 3+ in risk/patient safety • RN or other clinical license required • Experience leading inter-professional teams • RN (Registered Nurse) or other clinical healthcare license • CPHQ – Certified Professional in Healthcare Quality • CPPS – Certified Professional in Patient Safety • CPHRM – Certified Professional in Healthcare Risk Management • CRM – Certified Risk Manager Nice-to-haves • Familiarity with High Reliability Organization (HRO) principles Benefits • Remote flexibility with meaningful onsite collaboration • Autonomous work environment • Opportunity to impact patient safety across a large network • Supportive leadership and professional development Apply tot his job