Process Lead - US

Job Description Conventional Mortgage Underwriter Process Lead Work hours are in EST/EDT Location for this role: Remote The Underwriter will review all loan documents and data in a loan file with the goal of rendering an Underwriting decision based on the loan characteristics, including but not limited to the Borrower’s ability to repay (income, employment, and assets), Borrower’s credit history, and the collateral (property). UWs are granted Lending Authority based on their experience and their performance on initial test cases. Once the Lending Authority is received, they underwrite loans in accordance with regulatory requirements, Investor guidelines, and Truist overlays. Underwriter responsibilities include, but are not limited to, the following: Responsibilities will include: The ideal candidate will have over three to four years of experience independently underwriting residential mortgage loans, expert analytical skills, with DU & LP experience Underwrites mortgage loan applications and evaluates loans in order to maximize organizational profit and minimize risk or loss. Responsible for ensuring all documentation meets program and AUS requirements Reviews and validates income and asset documentation Reviews of AUS findings Issues with underwriting decision and notifications of clear to close Reviews all credit documentation Reviews and approvals of all Trusts Ensure adherence to any client overlays Mortgage Insurance certs Issues, Denials, and 2nd-tier manager reviews Suspend the file if credit decisions are unable to be rendered Typically reports to a supervisor or manager. Qualifications Basic Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of relevant work experience Preferred Familiar with standard mortgage concepts, practices, and procedures within a particular field. Should have working knowledge of any Mortgage loan origination application. Preferably, the BKFS application – Empower, MSP Relies on limited experience and judgment to plan and accomplish goals Performs a variety of tasks. Excellent mathematical and statistical aptitude. A certain degree of creativity and latitude is expected Note: Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa (H1B or otherwise). The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. About Us Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September 2025. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation , gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. State / Region / Province Anywhere in the US and/or Remote, Georgia Country USA Interest Group Infosys BPO Americas LLC Job Role Process Lead - US Company IBPO USA Work Location Anywhere in the US and/or Remote, Atlanta, GA Domain Services External Job Title Underwriter