**Experienced Customer Service Representative III – Medical Association Support**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Representative III! As a respected medical association, blithequark is dedicated to providing top-notch support to its members and customers. We're seeking a talented and experienced Customer Service Representative III to join our team and help us exceed service expectations. This is a remote position with an on-site requirement in Chicago 6-8 times a year, offering the perfect blend of flexibility and face-to-face interaction. **About blithequark** blithequark is a leading medical association that strives to advance the health and well-being of its members and the broader community. With a rich history of innovation and excellence, we're committed to delivering exceptional service and support to our customers. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. **Job Summary** As a Customer Service Representative III, you'll play a critical role in delivering exceptional service to our customers. You'll be responsible for handling phone inquiries, responding to service requests, and providing support for association products and services. This is a dynamic and challenging role that requires excellent communication skills, a strong work ethic, and a passion for delivering exceptional service. **Key Responsibilities** * Handle phone inquiries of all types regarding membership benefits, membership pricing, and processing in an efficient and professional manner * Support access to and navigation of the association website through assistance with registration and password reset * Respond to service inquiries regarding association products by providing information on products, pricing, order status, and billing * Respond to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing * Enter journal orders and research and resolve service interruptions * Send back issues or make other subscription adjustments as appropriate * Actively participate in training, performance management, workgroups, and service center improvement projects **Essential Qualifications** * Bachelor's degree or 3+ years of customer service and/or telemarketing experience * Experience with service center tools (e.g., telephony, measurement, applications) * Sales experience in an outbound call environment preferred * Excellent oral communication skills and experience communicating in a professional environment both via phone and email * Ability to work effectively in a high volume, production-oriented environment * On-site expectation: Chicago Office for events 6-8 times per year **Preferred Qualifications** * Experience with CRM software and other service center tools * Strong sales and up-selling skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and analytical skills * Experience with data entry and record-keeping **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work effectively in a high volume, production-oriented environment * Strong sales and up-selling skills * Ability to work in a fast-paced, dynamic environment * Strong data entry and record-keeping skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * Ongoing training and development programs * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment **Work Environment and Company Culture** blithequark is a dynamic and fast-paced organization that values innovation, creativity, and collaboration. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey. We offer a range of benefits and perks, including: * Flexible work arrangements and remote work options * Collaborative and supportive work environment * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Comprehensive benefits package, including health insurance and work-from-home options **Compensation and Benefits** * $22 - $23 per hour * $45K - $48K salary upon conversion to perm * Comprehensive benefits package, including health insurance and work-from-home options * Flexible work arrangements and remote work options * Opportunities for career advancement and professional growth **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. **Application Question(s)** * Are you able to travel to Chicago 6-8 times per year for Organization events? **Education** * Bachelor's degree (Preferred) **Experience** * Upselling: 2 years (Required) * Call center: 2 years (Required) * Customer service: 3 years (Required) **Location** * Chicago, IL (Required) **Work Location** * Remote We're an equal opportunities employer and welcome applications from diverse candidates. By submitting your resume to blithequark, you are agreeing to receive text messages about employment opportunities. Reply with STOP to stop receiving messages. Message & Data rates may apply. Apply Job! Apply for this job