**Pharmacy Technician & Customer Service Specialist - Retail Healthcare Support**
Join arenaflex as a Pharmacy Technician & Customer Service Specialist
Are you passionate about healthcare and delivering exceptional customer service? Do you thrive in a dynamic retail environment where every day brings new opportunities to help people? arenaflex is seeking a dedicated and enthusiastic Pharmacy Technician & Customer Service Specialist to become a vital part of our pharmacy team. This is your chance to join a leading healthcare organization that values compassion, precision, and teamwork.
At arenaflex, we believe that pharmacy is more than just dispensing medicationsâit's about building trust with our patients and providing a welcoming environment where everyone feels valued and cared for. As a Pharmacy Technician & Customer Service Specialist, you'll be on the front lines of patient care, ensuring that every interaction is positive, informative, and supportive. Your role will combine technical pharmacy skills with outstanding customer service, making you an essential part of our healthcare delivery team.
What You'll Do
As a key member of our pharmacy team, you will play a multifaceted role that balances technical responsibilities with direct customer interaction. Here's what you can expect:
Customer Experience Excellence
Greet and engage customers and patients with warmth and professionalism, creating a welcoming atmosphere from the moment they walk through our doors
Respond promptly to customer inquiries and resolve issues with empathy and efficiency, ensuring every patient leaves satisfied
Offer proactive assistance with products and services, taking the time to understand each customer's unique needs
Share best practices with team members to collectively elevate the customer experience across the entire store
Demonstrate exceptional interpersonal skills including friendly greetings, meaningful eye contact, and genuine courtesy
Provide knowledgeable recommendations for over-the-counter products and suggest companion items that may benefit the customer
Pharmacy Operations
Assist the pharmacist under direct supervision in accordance with state and federal regulations, maintaining the highest standards of pharmacy practice
Utilize our advanced pharmacy systems to accurately retrieve patient and drug information, ensuring data integrity
Process prescriptions by retrieving, counting, and pouring pharmaceutical medications with meticulous attention to detail
Verify medication accuracy and check for potential drug interactions before dispensing
Register customer purchases on the cash system, collect payments accurately, and provide efficient checkout service
Process voids, returns, rain checks, refunds, and exchanges as needed
Maintain clean, well-organized counters and cabinets while ensuring attractive merchandising
Perform regular inventory checks and maintain accurate records
Price merchandise according to store guidelines and communicate effectively with the pharmacy team
Handle phone calls that don't require pharmacist intervention, including physician communications
Process and resubmit third-party prescription claims efficiently and accurately
Support pharmacy department inventory management activities, including ordering, unpacking, and storing pharmaceutical shipments
Document any discrepancies including overages, shortages, order errors, or damaged goods related to prescription medications
Ensure strict compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco
Build and maintain eye-catching displays including promotional, seasonal, and special merchandise displays
Complete resets and revisions as directed by management
Additional Store Support
Provide assistance in the photo area, including digital passport photo services, poster printing, and creative equipment operation
Support online order pick-up duties by monitoring orders, picking items, and delivering orders to customers as they arrive
Assist with maintaining store cleanliness and appearance, both interior and exterior
Help with proper food separation and product placement according to store policies
Support inventory rotation using first-in, first-out methodology
Demonstrate working knowledge of store systems and equipment
Quality & Compliance
Report prescription errors immediately to the pharmacist on duty and adhere to company error reporting procedures
Follow all company guidelines regarding pharmacy errors and quality improvement programs
Comply with company policies regarding faith-based dispensing across all prescription dispensing activities
Maintain thorough knowledge of and strictly adhere to the arenaflex Pharmacy Code of Behavior
Comply with all company rules and procedures while maintaining respectful relationships with coworkers
What We're Looking For
Essential Qualifications
Language Proficiency: Must be fluent in reading, writing, and speaking English (with exceptions as permitted in Puerto Rico)
Availability: Willingness to work a flexible schedule, including evenings and weekend hours
Basic Math Skills: Ability to perform calculations accurately for cash handling and inventory
Communication Skills: Strong verbal and written communication abilities
Attention to Detail: Meticulous approach to processing prescriptions and handling sensitive information
Customer Service Orientation: Genuine desire to help others and create positive experiences
Team Player: Ability to work collaboratively with pharmacists and other team members
Preferred Qualifications
Previous pharmacy technician experience or retail customer service background
Knowledge of pharmacy terminology and common medication names
Familiarity with pharmacy management systems and software
Understanding of insurance claims processing
Experience with inventory management and merchandising
Previous work in a healthcare or medical environment
Education & Professional Development
At arenaflex, we invest in your growth and development. Here's what you can expect:
Earn and maintain PTCB certification through our comprehensive pharmacy technician education program and/or state-required certification/registration
Attend training sessions and complete required professional development modules as assigned by management
Maintain current knowledge and skills in healthcare and pharmacy, including industry trends and advancements
Access ongoing continuing education opportunities to enhance your expertise
Receive cross-training in various store departments to broaden your skill set
Why Join arenaflex?
When you join arenaflex, you become part of something bigger than just a jobâyou become part of a team dedicated to improving health and wellness in your community. Here's what makes arenaflex a great place to build your career:
Comprehensive Benefits Package
Competitive hourly wages with regular performance reviews
Health, dental, and vision insurance coverage
401(k) retirement savings plan with company match
Paid time off and holiday pay
Employee discount program
Life insurance and disability coverage
Flexible spending accounts for healthcare and dependent care
Career Growth Opportunities
arenaflex is committed to helping our team members advance their careers. As a Pharmacy Technician & Customer Service Specialist, you'll have access to:
Clear advancement pathways to senior technician roles
Leadership development programs
Specialization opportunities in areas like compounding, immunization support, or pharmacy management
Tuition assistance for continuing education
Internal promotion opportunities across our retail locations
Supportive Work Environment
We foster a culture of respect, inclusion, and collaboration. Our pharmacy teams work closely together to ensure smooth operations and excellent patient care. You'll be supported by experienced pharmacists and managers who are invested in your success.
Making a Difference
Every day, you'll have the opportunity to positively impact people's lives. Whether it's helping a customer find the right over-the-counter medication, ensuring a prescription is filled accurately, or simply offering a friendly smile, your contributions matter.
Ready to Begin Your Journey?
If you're ready to take the next step in your career and join a team that values excellence, compassion, and innovation, we encourage you to apply today. arenaflex is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all team members.
We look forward to welcoming you to the arenaflex family, where your skills and passion for customer service will help us continue to deliver exceptional healthcare experiences to our community. Apply now and start your rewarding career with arenaflex!
Note: This position requires compliance with all state and federal pharmacy regulations. Background check and drug screen may be required. arenaflex is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.
Are you passionate about healthcare and delivering exceptional customer service? Do you thrive in a dynamic retail environment where every day brings new opportunities to help people? arenaflex is seeking a dedicated and enthusiastic Pharmacy Technician & Customer Service Specialist to become a vital part of our pharmacy team. This is your chance to join a leading healthcare organization that values compassion, precision, and teamwork.
At arenaflex, we believe that pharmacy is more than just dispensing medicationsâit's about building trust with our patients and providing a welcoming environment where everyone feels valued and cared for. As a Pharmacy Technician & Customer Service Specialist, you'll be on the front lines of patient care, ensuring that every interaction is positive, informative, and supportive. Your role will combine technical pharmacy skills with outstanding customer service, making you an essential part of our healthcare delivery team.
What You'll Do
As a key member of our pharmacy team, you will play a multifaceted role that balances technical responsibilities with direct customer interaction. Here's what you can expect:
Customer Experience Excellence
Greet and engage customers and patients with warmth and professionalism, creating a welcoming atmosphere from the moment they walk through our doors
Respond promptly to customer inquiries and resolve issues with empathy and efficiency, ensuring every patient leaves satisfied
Offer proactive assistance with products and services, taking the time to understand each customer's unique needs
Share best practices with team members to collectively elevate the customer experience across the entire store
Demonstrate exceptional interpersonal skills including friendly greetings, meaningful eye contact, and genuine courtesy
Provide knowledgeable recommendations for over-the-counter products and suggest companion items that may benefit the customer
Pharmacy Operations
Assist the pharmacist under direct supervision in accordance with state and federal regulations, maintaining the highest standards of pharmacy practice
Utilize our advanced pharmacy systems to accurately retrieve patient and drug information, ensuring data integrity
Process prescriptions by retrieving, counting, and pouring pharmaceutical medications with meticulous attention to detail
Verify medication accuracy and check for potential drug interactions before dispensing
Register customer purchases on the cash system, collect payments accurately, and provide efficient checkout service
Process voids, returns, rain checks, refunds, and exchanges as needed
Maintain clean, well-organized counters and cabinets while ensuring attractive merchandising
Perform regular inventory checks and maintain accurate records
Price merchandise according to store guidelines and communicate effectively with the pharmacy team
Handle phone calls that don't require pharmacist intervention, including physician communications
Process and resubmit third-party prescription claims efficiently and accurately
Support pharmacy department inventory management activities, including ordering, unpacking, and storing pharmaceutical shipments
Document any discrepancies including overages, shortages, order errors, or damaged goods related to prescription medications
Ensure strict compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco
Build and maintain eye-catching displays including promotional, seasonal, and special merchandise displays
Complete resets and revisions as directed by management
Additional Store Support
Provide assistance in the photo area, including digital passport photo services, poster printing, and creative equipment operation
Support online order pick-up duties by monitoring orders, picking items, and delivering orders to customers as they arrive
Assist with maintaining store cleanliness and appearance, both interior and exterior
Help with proper food separation and product placement according to store policies
Support inventory rotation using first-in, first-out methodology
Demonstrate working knowledge of store systems and equipment
Quality & Compliance
Report prescription errors immediately to the pharmacist on duty and adhere to company error reporting procedures
Follow all company guidelines regarding pharmacy errors and quality improvement programs
Comply with company policies regarding faith-based dispensing across all prescription dispensing activities
Maintain thorough knowledge of and strictly adhere to the arenaflex Pharmacy Code of Behavior
Comply with all company rules and procedures while maintaining respectful relationships with coworkers
What We're Looking For
Essential Qualifications
Language Proficiency: Must be fluent in reading, writing, and speaking English (with exceptions as permitted in Puerto Rico)
Availability: Willingness to work a flexible schedule, including evenings and weekend hours
Basic Math Skills: Ability to perform calculations accurately for cash handling and inventory
Communication Skills: Strong verbal and written communication abilities
Attention to Detail: Meticulous approach to processing prescriptions and handling sensitive information
Customer Service Orientation: Genuine desire to help others and create positive experiences
Team Player: Ability to work collaboratively with pharmacists and other team members
Preferred Qualifications
Previous pharmacy technician experience or retail customer service background
Knowledge of pharmacy terminology and common medication names
Familiarity with pharmacy management systems and software
Understanding of insurance claims processing
Experience with inventory management and merchandising
Previous work in a healthcare or medical environment
Education & Professional Development
At arenaflex, we invest in your growth and development. Here's what you can expect:
Earn and maintain PTCB certification through our comprehensive pharmacy technician education program and/or state-required certification/registration
Attend training sessions and complete required professional development modules as assigned by management
Maintain current knowledge and skills in healthcare and pharmacy, including industry trends and advancements
Access ongoing continuing education opportunities to enhance your expertise
Receive cross-training in various store departments to broaden your skill set
Why Join arenaflex?
When you join arenaflex, you become part of something bigger than just a jobâyou become part of a team dedicated to improving health and wellness in your community. Here's what makes arenaflex a great place to build your career:
Comprehensive Benefits Package
Competitive hourly wages with regular performance reviews
Health, dental, and vision insurance coverage
401(k) retirement savings plan with company match
Paid time off and holiday pay
Employee discount program
Life insurance and disability coverage
Flexible spending accounts for healthcare and dependent care
Career Growth Opportunities
arenaflex is committed to helping our team members advance their careers. As a Pharmacy Technician & Customer Service Specialist, you'll have access to:
Clear advancement pathways to senior technician roles
Leadership development programs
Specialization opportunities in areas like compounding, immunization support, or pharmacy management
Tuition assistance for continuing education
Internal promotion opportunities across our retail locations
Supportive Work Environment
We foster a culture of respect, inclusion, and collaboration. Our pharmacy teams work closely together to ensure smooth operations and excellent patient care. You'll be supported by experienced pharmacists and managers who are invested in your success.
Making a Difference
Every day, you'll have the opportunity to positively impact people's lives. Whether it's helping a customer find the right over-the-counter medication, ensuring a prescription is filled accurately, or simply offering a friendly smile, your contributions matter.
Ready to Begin Your Journey?
If you're ready to take the next step in your career and join a team that values excellence, compassion, and innovation, we encourage you to apply today. arenaflex is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all team members.
We look forward to welcoming you to the arenaflex family, where your skills and passion for customer service will help us continue to deliver exceptional healthcare experiences to our community. Apply now and start your rewarding career with arenaflex!
Note: This position requires compliance with all state and federal pharmacy regulations. Background check and drug screen may be required. arenaflex is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.