Payroll Specialist IV
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States.
About the opportunity
Provide quality and efficient Payroll, Benefits, and HR administration to Dayforce customers.
What you’ll get to do
Perform a full range of customer out-sourced activities within Dayforce’s Managed Services offering, in a quality and efficient manner. This includes, but is not limited to the management and maintenance of:
New Hires and Terminations,
Leave Administration,
3rd party maintenance (unions, workers compensation, pension and benefit providers,)
Reporting
Liaise with 3rd party vendors and government agencies
Calendar of Events
Change Controls
Inquiry Management and Issue Resolution activities,
Year End (forms processing, monthly, quarterly, and annual balancing),
Tax and Remittance filing / reconciliation,
Process documentation,
Maintaining a working knowledge of legislative requirements and changes.
Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
Communicate effectively and consistently (in writing and verbally) to customers, employees, internal partners, 3rd party vendors in accordance with SLAs.
Deliver on established quality targets and continually review processes and tools with an aim to improve and optimize service experience.
Work cooperatively and collaboratively with others to meet customer’s needs.
Skills and experience we value
3+ years payroll experience preferably in a high volume payroll operations environment
Previous customer service experience working in a deadline driven work environment required
PCP Certification (or obtained within 18 months of employment)
Strong written and verbal communication skills using a variety of media dependent on the situation
Proven knowledge of PC literacy and software usage, ideally Word, Excel and the Internet
What would make you really stand out
Dayforce product knowledge
Benefits Administration experience
Experience working in a case management system
Associates Degree
Bilingual
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
#LI-Remote
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States.
About the opportunity
Provide quality and efficient Payroll, Benefits, and HR administration to Dayforce customers.
What you’ll get to do
Perform a full range of customer out-sourced activities within Dayforce’s Managed Services offering, in a quality and efficient manner. This includes, but is not limited to the management and maintenance of:
New Hires and Terminations,
Leave Administration,
3rd party maintenance (unions, workers compensation, pension and benefit providers,)
Reporting
Liaise with 3rd party vendors and government agencies
Calendar of Events
Change Controls
Inquiry Management and Issue Resolution activities,
Year End (forms processing, monthly, quarterly, and annual balancing),
Tax and Remittance filing / reconciliation,
Process documentation,
Maintaining a working knowledge of legislative requirements and changes.
Establish and maintain a deep understanding of customer’s requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
Communicate effectively and consistently (in writing and verbally) to customers, employees, internal partners, 3rd party vendors in accordance with SLAs.
Deliver on established quality targets and continually review processes and tools with an aim to improve and optimize service experience.
Work cooperatively and collaboratively with others to meet customer’s needs.
Skills and experience we value
3+ years payroll experience preferably in a high volume payroll operations environment
Previous customer service experience working in a deadline driven work environment required
PCP Certification (or obtained within 18 months of employment)
Strong written and verbal communication skills using a variety of media dependent on the situation
Proven knowledge of PC literacy and software usage, ideally Word, Excel and the Internet
What would make you really stand out
Dayforce product knowledge
Benefits Administration experience
Experience working in a case management system
Associates Degree
Bilingual
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
#LI-Remote