Payments Operations Associate– ACH, Wire & SWIFT

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction. You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes. You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks. THE IMPACT YOU WILL MAKE The Payments Operations Associate– ACH, Wire & SWIFT role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA). Assist the team with exception requests, including escalation and communication of production incidents. Perform tasks related to process improvement efforts. Collaborate with the team on data analysis, forecasting, and managing capacity. Assist with monitoring process performance and risk assessments. THE EXPERIENCE YOU BRING TO THE TEAM Desired Experience Bachelor's degree or equivalent Experience with electronic payments (ACH & Fedwire), reconciliations and basic accounting skills. Strong problem solving and analytical skills required. Ability to identify operational and process issues and collaborate to provide solutions. Attention to detail and a sense of urgency. Willing to take ownership and accountability for department tasks. Excellent time management and communication skills (verbal & written). Inquisitive, questioning nature; desire to learn. Ability to identify processing efficiencies and collaborate to implement. Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) a plus. Tools Proficiency in Microsoft Office suite Skilled in Excel Operations- Operations Management - Associate Salary Range: $67,000 to $84,000 a year #LI-Hybrid Qualifications Education: The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 68000 to 86000 Tackle America’s biggest housing challenges using the latest technology and AI, while collaborating with experts in their fields. Join our energizing environment—you’re invited to apply. Join our talent community to be the first to hear about happenings at Fannie Mae and share your experience to hear about potential job opportunities for you. As a Fortune 25 company, Fannie Mae expands access to housing across America. Powered by the latest tech and AI, our innovative products and services drive the mortgage industry forward. We believe that prioritizing our people’s growth and success is essential to achieving our business goals and fulfilling our purpose.